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Customer Experience
Amid Labor and Skills Challenges, Australian Businesses Double Down on ActiveCampaign’s Time-Saving…
ActiveCampaign saved Australian businesses nearly 4 million hours in the past 12 months with customer experience automation
ActiveCampaign, the…
Almost Half Of Customer Service Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect the…
IgniteTech ‘Turbo-Charges’ BryterCX and the Journey Intelligence Industry with…
IgniteTech, the company "Where Software Goes to Live," announced the integration of Iris Insights into its BryterCX Journey Intelligence platform,…
Palmetto Commits Industry Leading Investment Announcing 250 More Frontline Workforce Hires to…
Palmetto, a clean energy operating platform leveraging proprietary technology to accelerate the sale and adoption of clean energy, announced plans to…
Rise Interactive Significantly Expands Connex Technology to Include More Marketplaces and Retail…
Rise Interactive, an industry-recognized performance marketing agency specializing in media, analytics, and customer experience, has expanded its…
Upland Expands Leading SMS Marketing Software to the UK Market
Upland Software, is expanding its SMS marketing footprint into the United Kingdom for the first time with its SMS marketing product, Waterfall.…
Ensurem Leverages AI to Provide Exceptional Customer Service, Retention and Best in Class Compliance…
Ensurem, a Florida-based insurance technology and distribution company, announced, that it has launched new proprietary technology to help automate…
Boxed Partners with Snowflake to Provide Spresso SaaS Capabilities to Joint Customers
Boxed, the commerce technology company specializing as both an e-commerce retailer and e-commerce enabler, announced that its Spresso SaaS platform…
Interactions Continues to Reshape the Customer Experience Marketplace in Collaboration with NVIDIA…
Interactions, the world leader in conversational artificial intelligence (AI),announced a go-to-market collaboration with NVIDIA Riva to reshape the…
ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
Leading sports brand to leverage Contentsquare’s unique behavioural insights to remove friction along the customer journey and improve site…