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Martech
AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform
Powered by AWS, Genesys Cloud improves customer engagement for companies of all sizes worldwide
Amazon Web Services, Inc. (AWS), an Amazon.com…
iOPEX Technologies Launches Work at Home Agents for Customer Management Services
A resilient business model that provides flexibility to meet changing demands
iOPEX Technologies, a global business operations and technology…
Decooda Adds Dr. Vikram Kuriyan as Strategic Financial Services Innovation Advisor
Decooda, the Interaction and Customer Experience Management company that is known for its artificial intelligence and emotion-based customer…
Café Coffee Day Introduces Tech-Enabled Experience to Bring a Contactless Experience to Customers
The café will re-open 60% of its cafés in the first phase; has launched CCDonline.in for contactless orders
Café Coffee Day (CCD),India’s most…
Target Data and Aisle Rocket Merge to Form Data-Driven Marketing Agency Focused on Helping Clients…
New Combined Entity Will Operate Under the Aisle Rocket Brand Name
Target Data, a full-service marketing agency that helps brands harness data to…
COVID-19 Home Testing Kit Provider LetsGetChecked Deploys 8×8 Contact Centre for Vital Support
Office Closures and Rising Need for Home Testing Kits Accelerates Company’s Testing Process Through a Highly Efficient Remote Contact Centre Operation…
mediarithmics Raises 8 Million Euro to Expand Into UK
Despite a covid19-induced global startup funding slowdown, mediarithmics announces its plans for UK expansion of its open & integrated Data…
SANDSIV Adds New Survey Channel to Its Next Generation CX Management Solution
Messenger Channel offers, freedom, flexibility
Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+…
ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty
ServiceNow, the company that makes…
Mediavine Adds Optional Backfill Donation in Support of Black and Brown Voices and Communities
Mediavine, a Comscore top 25 digital media property and full-service ad management company dedicated to building sustainable businesses for content…