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Browsing Category
Voice
How AI-Powered Automatic Speech Recognition Can Transform the Value of Call Center Data
Despite the meteoric rise of Omni-digital customer engagement, Voice interactions are still the primary method for engaging with customers. The 2018…
RazorLine Deploys Ribbon’s Session Border Controller to Extend Voice Connectivity to Microsoft…
New Cloud-Based team8 Service From RazorLine Expands Microsoft Teams Collaboration Capabilities by Providing PSTN Voice Connectivity to All Teams…
ForwardPMX Invests in the Future of Conversational Commerce with the Acquisition of Leading Voice…
Headliner Labs’ Caroline Klatt and Dana Gibber join ForwardPMX to Launch the Agency’s Voice and Conversational Commerce Capabilities
Award-winning,…
Broadvoice Unifies Acquisitions Under New Brand Strategy for New Decade
UCaaS Provider Launches New Website & Renews Promise to Make Every Connection Matter
Broadvoice, an award-winning provider of hosted voice,…
BlackBerry Introduces New Updates to SecuSUITE for Government and Blackberry AtHoc Crisis…
BlackBerry Limited announced new enhancements and feature updates to SecuSUITE for Government and BlackBerry AtHoc that enable government agencies to…
Cerence Signs Largest Contract in Its History for Voice- and AI-based Automotive Assistants
$125 million contract with large European OEM is significantly higher than prior contracts for Cerence
Cerence Inc., AI for a world in motion,…
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform…
Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service, announced that it has partnered with Telarus,…
Marchex Announces New Chief Product and Strategy Officer
Marchex, a leading conversational analytics company that connects the voice of the customer to your business, announced that it has hired Ryan Polley …
Zoom Announces International Expansion for Zoom Phone in 11 Additional Countries
Total 17 Countries and 1 Territory Now, Beta Service in 25 New Countries, and Adds to Multi-Lingual Prompt Support
Zoom Video Communications, Inc.…
Y Combinator-Backed EdTech Startup Edwin Merges With Voice Assistant Company MyBuddy.ai to Teach…
The Two Companies Are Joining Forces to Provide Affordable English as a Foreign Language Tutoring at Scale by Using a Virtual Voice-Enabled Character.…