Findings Collected Prior to COVID-19 Shed Light on Cultural and Workforce Challenges Companies Are Facing

TEKsystems, a provider of IT services that address the pressing strategy, implementation and talent needs for more than 80% of the Fortune 500, today released data compiled prior to the COVID-19 pandemic that sheds light on the cultural and workforce-related challenges companies face when implementing digital transformation initiatives.

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For many organizations, digital initiatives in the pipeline became swift realities over the past several weeks. New ways of working today have heightened companies’ reliance on digital platforms and have accelerated how they activate and deploy these technologies. Companies have had to pivot how employees work and collaborate in a widespread remote working environment. Now more than ever, understanding digital platforms and change management capabilities—the true drivers of digital transformation—is critical to Thrive and sustain business continuity.

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The report, which is based on the results of a TEKsystems survey conducted in late 2019 of more than 500 technology and business decision-makers, reveals three key recommendations COVID-19 for digital transformation:

• Align expectations: Break down organizational silos. Organizations that fail to align expectations will be slow to scale and respond in crisis. Secure consensus and conviction among senior leaders regarding digital transformation goals.
• Reimagine your digital workforce: Identify the skills and expertise required to execute digital transformation efforts, determine how workforce models should align to digital business, and define what’s needed to work in a remote environment. That includes how leaders onboard and train virtual teams. It also includes the expertise to deploy digital platforms that enable remote work.
• Don’t underestimate organizational change efforts: Cultivate a culture that embraces change and agility. Companies that develop a culture that embraces agility and executes sound change management principles can reduce risk and ensure business continuity in the event of a large-scale market disruption.

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