Red Box, a leading platform for voice services, announced an expansion of its collaboration with Microsoft that will lead to the launch of Conversa, an enterprise voice platform from Red Box, is aligned.
Red Box is already a preferred telephony partner for conversational information and part of the Microsoft Dynamics 365 sales and customer service. This latest development in collaboration offers a unique new method of capturing for enterprise voice services. It combines the power of Conversa audio processing in Microsoft Azure and Microsoft AI with the seamless support of cloud and premise-based telephony, which is geared towards smooth zero-touch implementations.
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Conversa’s on-premise self-installation capability, supported by Azure Cloud, makes it easy to provide real-time voice recording with AI for businesses struggling to access audio.
“Conversa captures the most comprehensive, high-quality voice data from each interview and from across the enterprise,” said Richard Stevenson , CEO of Red Box . “With a market-leading, platform-independent container architecture and free, open programming interfaces Conversa provides companies with a readily available Collector for Download that makes it even easier to access and control voice data in real time to use conversation information. ”
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Red Box recently announced the official availability (GA) of its compliance recording solution for Microsoft Teams.
“Introducing Conversa as an automatically configurable voice platform for companies is about creating a smooth customer experience,” said Ray Smith , Managing Director for Dynamics 365 Sales at Microsoft. “Thanks to the combination of Conversa and Microsoft Dynamics 365 Sales for conversational information, companies can Quickly unlock your existing telephony data and integrate it into your business applications or workflows, thus delivering real-time actionable insights for intelligent customer loyalty projects. ”
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