Vyopta, the leader in digital collaboration user experience management, announced new functionality to improve voice cost optimization and calling insights. The new features help organizations better plan for and reduce VoIP costs and gain greater visibility into the performance and utilization of session border controllers (SBCs) and SIP trunks by providing actionable insights based on call trends.
Feature highlights included in this release are:
- Inventory insights that present all trunks and utilization in the environment
- Dashboard overview of trunk counts and segmentations
- Trunk details along with simplified search and reporting
- Unify trunks across all data sources and vendors into a single dataset
- Traffic analysis to inform how calls are routed
- Tagging trunks with valuable attributes about where and how calls are routed
- Linked data model tying back to the user to perform Direct Inward Dialing (DID) optimization
- Present maximum daily concurrent calls
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In addition to more powerful monitoring and analytics capabilities, this release also includes deeper coverage of Session Border Controllers such asCisco’s Unified Border Element (CUBE) and Oracle’s Acme Packet, allowing for more complete voice coverage across the collaboration ecosystem.
“Our customers appreciate these new features because they lead to improved voice call experience and simplified troubleshooting, cost optimization, and call insights that directly affect customer success and sales,” said Jonathan Sass, Vyopta’s VP of Product Management. “These improvements deliver advanced DID management, call insights and inventory management of trunks to the PSTN and the Internet.”
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Improved Voice Call Experience and Simplified Troubleshooting
Vyopta’s Collaboration Performance Management (CPM) suite provides customers with holistic visibility of hybrid and multi-vendor voice systems and the calls supported by these systems in order to improve employee and customer experience. With monitoring and analytics for both on-premises and cloud-based voice developments, Vyopta provides visibility into hybrid — on-premise and cloud — deployments including Microsoft Direct Routing and Calling, multi-vendor UCaaS for voice (e.g., Zoom Phone, RingCentral), PSTN Service Providers, and multi-vendor SBCs (e.g., Cisco, Oracle).
Cost Optimization
Deeper insights and analytics allow organizations to optimize costs across their voice infrastructure and/or cloud services. Areas for cost savings and optimization Include traffic analysis, DID utilization, license reconciliation (i.e. Microsoft Teams Calling, RingCentral), trunk capacity, and expansion, maintenance, and support of voice infrastructure.
Calling Insights
Both IT and Lines of Business functions benefit from deep insights on capacity, usage, and adoption of voice-specific environments. Vyopta makes it easy to set up dashboards on the voice metrics that individual teams are interested in and then can compare with automated reports on specific data sets. This includes, sales and support, including call volume, inbound and outbound call trends, and answered and returned calls trends, among others.
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