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Bright Pattern Announces Partnership With NewGO to Power Digital Transformation for Contact Centers

Bright Pattern Partners With NewGO to Deliver a Modern, Cloud-Based Contact Center Solution That Is Powerful yet Easy to Use and Customize to Meet Unique Business Needs

Bright Pattern, the leading innovator in enterprise contact center software, announces its partnership with NewGO, leading provider of CX solutions, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with NewGO professional services provides the most innovative and effortless omnichannel solution to midsize and enterprise companies.

NewGO provides customer experience solutions and applies CX best practices to leading clients from industries including BPO’s, service, banking, real estate, and collection. NewGo’s clients are innovative companies such as Banmédica, GTD, Cuprum AFP, and Banco Scotiabank.

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“At NewGO, we focus on being a real partner to our clients and accompanying them in their contact center challenges to help them to differentiate and deliver excellent service,” said Manuel Varela, CEO of NewGo. “We apply a similar strategic partner methodology with our technology partners in order to provide a seamless experience and effortless technology transformation to our clients. We are excited to partner with Bright Pattern to bring a truly innovative omnichannel contact center platform to the Latin American market.”

“With so many vendors in the customer service space, innovation is the key to success, and NewGO continues to embrace it at every turn,” said Michael McCloskey, CEO of Bright Pattern. “NewGO provides some of the most dedicated services and has created a team of contact center professionals that are there to ensure your environment is set up to meet specific business needs. We are looking forward to a long and successful relationship.”

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Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized to have the best ROI and quickest time to deploy of all cloud call center providers. Bright Pattern has also been recognized by analysts in the Ovum Buyers-Guide, Frost and Sullivan Buyers-Guide, and by Gartner as a leader in the Contact Center FrontRunners Quadrant.

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