Cloud Performance, Platform Advancements and Customer Success Program Drive Continued Double-Digit Growth for iManage Across All Customer Segments

One Cloud Customer Added Every Business Day to iManage Cloud Customer Base

iManage, the company dedicated to transforming how professionals work, announced that the company’s investment in its Cloud, Platform and Customer Success Program has resulted in double-digit customer growth across multiple segments. The overall customer base stands at 3,500 customers and over one million users globally; market share in key segments includes 78% of the global 100 law firms, 21% of the Fortune 500, and over 1,900 small and medium-sized law firms.

Global Matter Management, Security & Support Service Drive Cloud Momentum

2019 saw iManage welcome a new cloud customer every business day with over 300 new firms and 130 existing clients added to the iManage Cloud community. This strong growth has been driven by providing easy-to-use software and powerful, smart features coupled with industry-leading security and governance capabilities – all delivered in the industry’s most reliable cloud.

“iManage Cloud delivers a seamless user experience across global matters, across jurisdictions while respecting geolocation of data. This is unique to iManage and is critical for firms looking to drive productivity while managing global compliance,” commented Geoff Hornsby, GM iManage EMEA. “We are now the largest cloud vendor in EMEA, with 28 out of the 30 top UK law firms including Clifford Chance and Eversheds Sutherland. Globally, we continue to be the preferred cloud provider across all segments, as cited in the recent 2019 ILTA Survey, and we expect this trend to continue worldwide into 2020,” he continued.

“After a rigorous selection process, the iManage platform emerged as the clear choice for the next generation of Eversheds Sutherland’s document and email management capabilities.  iManage delivers the innovation, agility, and advanced user experience to equip our international team of 4,300 people to work more efficiently with our clients,” said Will Jenkins, IT Director, Eversheds Sutherland.

Security continues to be a key industry concern, and iManage’s comprehensive product capabilities coupled with its adoption of the Zero Trust security framework deliver the highest level of protection for iManage users. “We can now only operate successfully with trusted brands that place the same focus on security as we do, and iManage is one of those brands.” said Gary Adler, Chief Digital Officer, MinterEllison.

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Cost of Ownership and Efficiency Key for Regional Firms

Due to the simplicity a single vendor solution delivers, iManage saw a marked increase in adoption of its cloud platform by regional firms, such as McGlinchey Stafford, Keker & Van Nest, and Brooks Cushman, among others. With over 1,900 customers in this segment, iManage now has customers in every state in the US.

“For us, iManage Cloud removes the burden of upgrading, managing servers, and rolling out updates. We are able to benefit from rapid innovation and train our teams with greater efficiency,” commented Sam Shipley, CIO, Bricker & Eckler, LLP.

Industry-leading Productivity Attracts In-house Legal Teams

iManage now has over 1,200 Legal Departments and other enterprise customers, and welcomed over 100 new customers in 2019. Activity in this segment continues to increase as legal departments look beyond file shares and “enterprise-standard” technology to adopt proven legal industry solutions. Demands for advanced capabilities in document management, search and knowledge management, collaboration, and contract management all underpinned by the highest levels of security have made iManage the undisputed leader in this space.

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Change Management Drives Success

2019 saw the introduction of the iManage Customer Adoption Program focusing on the desired outcome of well-adopted and satisfied end users. The program is a collection of tools, training, videos, best practices, and curated materials based on the experience of the entire iManage ecosystem.  These tools and certifications are available to both the iManage partner and customer community.  This allows iManage customers to enable themselves or to utilize an extensive partner ecosystem to facilitate the adoption.

The recent ILTA Technology Survey identified that three of the top four “technology issues” at its member organizations involve change.  This includes end user’s acceptance of change, keeping current with changing software, and managing expectations of change.  “The program we have developed provides a prescriptive path to help our customers address their greatest challenges, which often center on change management.  By providing the right information at the right time to the right person, we are able to drive change and greater adoption within our customer’s user community,” commented Dean Leung, Chief Customer Success Officer, iManage.

“We are rewarded by the trust the industry places in us and in our products,” said Neil Araujo, CEO of iManage. “Our growth momentum is a validation that the industry is adopting a cloud platform approach for creating new forms of knowledge-worker productivity while also addressing the security of enterprise information.  Our company transformation is fueling innovation at an even faster pace, and we look forward to delivering even more capabilities in 2020.”

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