Banking CIO Outlook magazine names ENACOMM to “Top 10 Retail Banking Solution Provider” List, Taps ENACOMM CEO for Insight on Technologies Transforming the Customer Experience Provided by Financial Institutions
ENACOMM, Inc. has been named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine, the company today announced. ENACOMM is a fintech company that empowers banks, credit unions and credit card companies with affordable, intelligent solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. Banking CIO Outlook covers the latest technology updates in the banking sector and challenges faced in the banking IT community, including payments, security, channels and banking compliance.
In conjunction with ENACOMM being recognized as a “Top 10 Retail Banking Solution Provider”, ENACOMM CEO Michael Boukadakis was interviewed for a feature article in this month’s special edition of Banking CIO Outlook. The article, which gives a nod to ENACOMM’s portfolio of innovative, hosted self-service applications that consists of CRM products, analytics tools, and web-administrative consoles, is published on page 22 of the magazine. An excerpt from the piece:
“Our solutions streamline the customer experience, but one product that we consider a real differentiator is ViA—Virtual Interactive Analyst,” reveals Boukadakis. “It tracks all the activities of customers from each channel, be it digital, mobile, or IVR, and provides detailed usability feedback,” Boukadakis adds. This feedback then enables organizations to make informed decisions to improve customer satisfaction while the activity data helps institutions more intelligently identify potential fraudulent behavior within tracked engagement channels.
The article also underscores the increasing popularity of voice banking, including Virtual Personal Assistant (VPA), ENACOMM’s conversational banking solution. VPA enables bank customers and credit union members to conduct secure transactions and gain virtually full access to their financial accounts using virtual voice assistants, such as the Amazon Alexa and Google Home.
ENACOMM provides innovative, interactive and intelligent customer self-service applications to a variety of industries, with a focus on retail banking. Linking consumer interaction channels—from web to mobile, SMS texts, email, voice and chatbots—ENACOMM helps organizations create a superior, omnichannel self-service experience for bank customers and credit union members. ENACOMM also utilizes data science to deliver analytics needed to better manage a financial institution’s systems and customers.