Leading Healthcare Brand Sysmex Chooses Dimension Data to Continue Its Digital Transformation Journey

Dimension Data, a $8 Billion global technology integrator and managed services provider, announced that it has been chosen by health IT provider, Sysmex, to move their email server to the cloud. A market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, Sysmex seeks to improve patient care in hospitals and healthcare organisations.

Focused on improving clinical services, Sysmex was looking at technology solutions to streamline processes and reduce operational costs. Yet, existing legacy applications and an aging infrastructure proved to be significant challenges. Sysmex needed to re-design their IT infrastructure to ensure that it was agile and scalable.

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Having worked with Dimension Data on standardising its desktop platform earlier, Sysmex is familiar with Dimension Data and chose to work with the team again to move its email server to the cloud. An open consultative approach that takes user experience into consideration throughout the migration, resulted in Dimension Data proposing Office 365 – Exchange Online.

Hosted in the cloud, Exchange Online enables organisations to work smarter from anywhere. Its personalised and smarter inbox help employees to collaborate better. Exchange Online works on a consumption-based pricing model and since the move to Exchange Online, Sysmex has enjoyed a significant reduction in capital expenses; with the cost per employee dropping by up to 50 per cent.

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Employees also benefited from improved efficiency, as a result of working from a standardised platform across the Asia Pacific region. In particular, Sysmex’s IT team were no longer burdened with service uptime and refresh cycles, and used lesser resources on support and integration. Instead, they could focus on more business-related objectives.

“Sysmex recently celebrated its 20th anniversary in Asia Pacific, and throughout this time, we have remained committed to shaping the advancement of healthcare delivery. By leveraging technological innovations, we are constantly looking at ways to reshape our operations to ultimately improve our customers’ experience. We are happy to work with Dimension Data again as our technology partner, and even happier to complete yet another successful project together,” said Simon Lam, Senior Manager, Information Technology, Sysmex Asia Pacific Pte Ltd.
“We are glad to partner Sysmex again to achieve its vision of providing a more satisfying healthcare experience. This new implementation showcases the trust and confidence Sysmex has in our capabilities and domain experience. We hope to continuously support Sysmex on its digital journey and to help them reap more business value from their technology deployments,” said Kent Lee, CEO, Dimension Data Singapore.

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