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NewVoiceMedia Wins 2018 Contact Center Technology Award From CUSTOMER Magazine

NVM Platform honored for improving customer service technology and customer experience

NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact center and inside sales solutions, announced today that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We are delighted to have won the 2018 Contact Center Technology Award from CUSTOMER Magazine for our NVM Platform,” says Dennis Fois, president of NewVoiceMedia. “Our cloud contact center and inside sales platform is helping companies transform their sales performance and deliver an exceptional customer experience. This recognition underscores our commitment to help organizations improve and compete on CX to grow their businesses.”

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NVM’s global cloud telephony platform is an intelligent, multi-tenant contact center and inside sales solution that joins up all communications channels and plugs straight into an organization’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NVM ensures complete flexibility, scalability and reliability.

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Congratulations to NewVoiceMedia for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. The NVM Platform was selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” commented Rich Tehrani, CEO, TMC“We’re pleased to recognize its achievement.”

This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

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