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NVIDIA announced the release of NVIDIA Jarvis, a GPU-accelerated application framework that allows companies to use video and speech data to build state-of-the-art conversational AI services customized for their own industry, products and customers.
The shift toward working from home, telemedicine and remote learning has created a surge in demand for custom, language-based AI services, ranging from customer support to real-time transcriptions and summarization of video calls to keep people productive and connected.
Among the first companies to take advantage of Jarvis-based conversational AI products and services for their customers are Voca, an AI agent for call center support; Kensho, for automatic speech transcriptions for finance and business; and Square, with its virtual assistant for appointment scheduling.
“Conversational AI is central to the future of many industries, as applications gain the ability to understand and communicate with nuance and contextual awareness,” said Jensen Huang, founder and CEO of NVIDIA. “NVIDIA Jarvis can help the healthcare, financial services, education and retail industries automate their overloaded customer support with speed and accuracy.”
Applications built with Jarvis can take advantage of innovations in the new NVIDIA A100 Tensor Core GPU for AI computing and the latest optimizations in NVIDIA TensorRT™ for inference. For the first time, it’s now possible to run an entire multimodal application, using the most powerful vision and speech models, faster than the 300-millisecond threshold for real-time interactions.
Jarvis provides a complete, GPU-accelerated software stack and tools making it easy for developers to create, deploy and run end-to-end, real-time conversational AI applications that can understand terminology unique to each company and its customers.
“IDC continues to see rapid growth within the conversational AI market largely because organizations of all sizes are beginning to realize the value of using well-trained virtual assistants and chatbots to help service their customers and grow their businesses,” said David Schubmehl, research director of AI Software Platforms at IDC. “IDC expects worldwide spending on conversational AI use cases like automated customer service agents and digital assistants to grow from $5.8 billion in 2019 to $13.8 billion in 2023, a compound annual growth rate of 24 percent.”
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To offer an interactive, personalized experience, companies need to train their language-based applications on data that is specific to their own product offerings and customer requirements. However, building a service from scratch requires deep AI expertise, large amounts of data and compute resources to train the models, and software to regularly update models with new data.
Jarvis addresses these challenges by offering an end-to-end deep learning pipeline for conversational AI. It includes state-of-the-art deep learning models, such as NVIDIA’s Megatron BERT for natural language understanding. Enterprises can further fine-tune these models on their data using NVIDIA NeMo, optimize for inference using TensorRT, and deploy in the cloud and at the edge using Helm charts available on NGC, NVIDIA’s catalog of GPU-optimized software.
Early Adopters — Voca, Kensho, Square
Companies worldwide are using NVIDIA’s conversational AI platform to improve their services.
Voca’s AI virtual agents — which use NVIDIA for faster, more interactive, human-like engagements — are used by Toshiba, AT&T and other world-leading companies. Voca uses AI to understand the full intent of a customer’s spoken conversation and speech. This makes it possible for the agents to automatically identify different tones and vocal clues to discern between what a customer says and what a customer means. Additionally, using scalability features built into NVIDIA’s AI platform, they can dramatically reduce customer wait time.
“Low latency is critical in call centers and with NVIDIA GPUs our agents are able to listen, understand and respond in under a second with the highest levels of accuracy,” said Alan Bekker, co-founder and CTO of Voca. “Now our virtual agents are able to successfully handle 70-80 percent of all calls — ranging from general customer service requests to payment transactions and technical support.”
Kensho, the innovation hub for S&P Global located in Cambridge, Mass., that deploys scalable machine learning and analytics systems, has used NVIDIA’s conversational AI to develop Scribe, a speech recognition solution for finance and business. With NVIDIA, Scribe outperforms other commercial solutions on earnings calls and similar financial audio in terms of accuracy by a margin of up to 20 percent.
“We’re working closely with NVIDIA on ways to push end-to-end automatic speech recognition with deep learning even further,” said Georg Kucsko, head of AI research at Kensho. “By training new models with NVIDIA, we’re able to offer higher transcription accuracy for financial jargon compared to traditional approaches that do not use AI, offering our customers timely information in minutes versus days.”
Square has created an AI virtual assistant that allows Square sellers to use AI to automatically confirm, cancel or change appointments with their customers, and free themselves to conduct more strategic customer engagement.
“Square Assistant can understand and provide help for 75 percent of customer questions, along with ensuring that 10 percent more people are showing up to their appointments,” said Gabor Angeli, head of conversational AI at Square. “With GPUs, we’re able to train models 10x faster versus CPUs to deliver more accurate, human-like interactions, ultimately helping our customers grow their businesses.”
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