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OnProcess and MachinShop Team up to Transform Field Service Management

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Merging IoT with Field Service to Drive Machine Uptime and Proactively Resolve Equipment Failures – Before They Occur

OnProcess Technology, a global leader in service optimization,  announced a joint solution in partnership with edge computing pioneer MachineShop. Together, OnProcess and MachineShop are transforming field service from reactive to proactive, and beyond, with their Connected Field Service solution.

@OnProcess & @MachcineShop team up to transform #fieldservicemanagement. Joint solution drives #uptime for #serviceproviders & #manufacturers.

“The terms ‘proactive’ and ‘predictive’ have been pervasive in field service for years,” says Sarah Hatfield, Vice President of Product for OnProcess. “But we’re changing the game – gone are the days of relying on historical data to predict what might happen. With Connected Field Service, OnProcess and MachineShop are harnessing machine signals directly from the edge and using device specific real-time inputs to service equipment before it fails – driving machine uptime.”

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“In partnering with OnProcess, we’re not only making it easier than ever to manage connected devices, we’re unlocking new levels of value – enabling service providers to deliver a truly seamless customer experience, significantly reducing their cost to serve, and facilitating a proactive business,” says Michael Campbell, Chief Executive Officer for MachineShop.

OnProcess is a global service optimization specialist, delivering end to end service value chain solutions driving first time resolution, improved revenue, reduced costs, and customer satisfaction for some of the world’s leading brands through an outcome based delivery model.

MachineShop is an edge computing specialist, delivering brilliantly simple connected product and device management. From device fleet management, wellness monitoring and remote software management, all the way through decommissioning. MachineShop is CRM for connected devices.

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Connected Field Service Advantages
  • Machine Uptime
    Monitor real-time machine signals directly from the edge to understand device wellness and seamlessly execute service events before there is a disruption in service
  • Cost Reduction
    Mitigate service disruption for customers to reduce inbound call queues and negative customer experiences and even prevent production equipment failure in OEM factories
  • Customer Lifetime Value
    Limit disruption and deliver your services consistently to drive customer loyalty, reduce subscriber churn, and ultimately drive both customer and shareholder value
  • Service Strategy Alignment
    Leverage device data to drive value throughout your business – prevent no fault found, negotiate supplier pricing, re-design onboarding, and fine tune your product roadmap

“Finding new ways to cut costs and improve customer experience are two of the greatest challenges of any service executive,” says John Carroll, Chief Executive Officer for Service Council. “And in today’s landscape, that demand has become even more pervasive with the introduction of IoT. OnProcess and MachineShop take an innovative approach to cracking the code to service strategy alignment. I’m excited to see their joint solution set the tone for the evolution of service delivery.”

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