IBM Awards Avaya with the 2020 Hybrid Cloud Excellence

IBM has recognized Avaya as a leader in hybrid cloud Communications & Collaboration Solutions for contact centers

IBM has recognized hybrid cloud provider Avaya as a leader in Communications and Collaboration Solutions that improve Customer Experience management, Contact center efficiency, and security.

Avaya earned recognition for its OneCloud ReadyNow platform that provides seamless integration of unified communications channels for Contact Centers. At a time when a majority of global and local contact centers are facing security and downtime issues, market threats are more real than they ever were. A majority of IT experts recommend that it’s best to go for a multi-Cloud, multi-model strategy to scale IT infrastructure. But, that can be very costly, and complex to manage.

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IBM Think 2020 showcased numerous new product innovations and user testimonials to inspire business leaders, employees, and tech community, in general, about the role of remote automation and hybrid cloud excellence. Avaya has filled the role in these testing times with a remarkable assurance to customers.

IBM has also named Avaya as a pioneering partner in the fast-growing category of embedded applications.

Avaya OneCloud ReadyNow is a private cloud solution for Unified Communications and Contact Center as a Service.

It is providing enterprise organizations with a fast, convenient and automated path to the benefits of cloud communications. It is one of the most agile and compliant Private Cloud infrastructures to build a formidable system of CPaaS, and UCaaS stacks in the organization.

Launched in January 2019, the Avaya OneCloud ReadyNow offerings unify the united communications and contact center solutions, helping to reduce risk, cost and complexity for clients’ transition to a cloud platform from on-premise solutions.

Here are six areas where #AI is improving customer experiences https://t.co/q85oJzrBBj #CX pic.twitter.com/xMulSZN8gY

— Avaya (@Avaya) May 6, 2020

Judd Ficklen, VP Partner Ecosystem, North America said,

“By working with IBM Business Partners like Avaya, which offers advanced collaboration technology on the IBM public cloud, clients can streamline their IT processes, benefit from faster process times, and minimize disruptions to their customers while preserving a high level of customer experience.”

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Avaya OneCloud ReadyNow Highlights

• Easy-t0-deploy On-prem Cloud solution
• Automated reference architectures for agile deployments of standard UC and CC bundles
• Pre-built Virtual Cloud Infrastructure for data centers
• Customizable configuration with the enhanced customer experience and security features
• Easy-to-add capabilities to scale IT modernization efforts
• Reduced complexity and cost of operations

Together with IBM, Avaya has managed to expand the global availability of Avaya OneCloud ReadyNow solutions. Directly benefitting the customers, Avaya’s cloud offering seamlessly solve all the challenges related to an opex-based consumption model, flexibility and speed of deployment, in addition to those related to access control, monitoring, resilience, and security concerns.

Avaya and IBM are able to provide the flexibility they need in a private or hybrid model.

At the time of the announcement, Eric Rossman, VP Alliances and Partnerships, Avaya explained how IBM and Avaya are creating one of the best-in-class experiences with cloud, network and availability capabilities.

Business users can leverage IBM + Avaya to deliver the best experiences to their customers and employees while improving efficiency and business performance.

Eric said, “Avaya plans to continue delivering choice for customers looking to move to the cloud, including public, private and hybrid. Partnering with IBM as part of our hybrid multi-cloud strategy enables us to further extend our capabilities and offer additional value to our customers.”

The IBM Geography Excellence Awards recognize various IBM Business Partners for the way they bring business value and transform the technology industry.