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SEHA and Vocera Collaborate to Provide World-Class Clinical Communication Across Integrated Healthcare Network

New Sheikh Shakhbout Medical City is first hospital in SEHA to implement Vocera Platform

Vocera Communications, Inc., a recognized leader in clinical communication and workflow solutions, is partnering with Abu Dhabi Health Services Company – SEHA, the largest integrated healthcare network in the United Arab Emirates, to implement the Vocera Platform at the new Sheikh Shakhbout Medical City (SSMC). The 732-bed SSMC will be the first hospital within SEHA to standardize care team communication with Vocera solutions. There are future plans for SEHA to deploy the Vocera solution across 11 additional hospitals in the region.

“The intelligent Vocera Platform supports our vision to provide efficient, world-class care.”

Caregivers will use the wearable Vocera Smartbadge and the Vocera smartphone app to communicate hands-free via voice, send and receive secure messages, manage alerts and alarms, and more. The dynamic master directory of the Vocera Platform will enable clinicians to reach colleagues across the network simply by saying a name, role or group. There is no need to remember phone numbers or know who is on call.

“Standardizing clinical communication and collaboration on a single, secure platform will ensure we deliver seamless and consistent care across our medical center,” said Dr. Naser Mahmud Ammash, CEO, Sheikh Shakhbout Medical City.

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The enterprise-grade communication platform will connect more than 1,800 caregivers and 440 physicians across SSMC. The largest hospital in the UAE, SSMC was established as part of the Abu Dhabi Economic Vision 2030 to elevate healthcare services in the Emirate. In 2019, SEHA partnered with Mayo Clinic to operate the 300,000-square-meter hospital, which provides specialist care for the most serious and complex conditions.

“Depending on the clinical situation, caregivers can use Vocera solutions to quickly connect and collaborate. Vocera solutions are purpose built to help hospitals and health system improve clinical efficiency, staff response times, quality of care, and patient safety,” said Gerald Francis, CNO, Sheikh Shakhbout Medical City.

Vocera solutions integrate with more than 150 clinical and operational systems, including electronic health records (EHR), nurse call systems, physiologic monitors, ventilators and more. Intelligent workflow integrations enable the delivery of relevant and contextual patient information to care team members at the right time on their device of choice, helping them make informed decisions quickly.

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“Sheikh Shakhbout Medical City is the future of healthcare in the Emirate of Abu Dhabi, and effective care team communication is critical for its success,” said Rashed Al Rumaithi, CIO, Sheikh Shakhbout Medical City. “The intelligent Vocera Platform supports our vision to provide efficient, world-class care.”

Aiming to treat nearly 3,000 patients per day, the new SSMC is comprised of four interconnected towers dedicated to distinct specialties, including cardiology, orthopedics, maternity, general and pediatric surgery, critical care and more. The state-of the-art hospital is distinctive for providing advanced burn treatment and is considered a major medical facility specializing in intensive care services with 154 dedicated ICU beds.

“Sheikh Shakhbout Medical City is an impressive facility that will help lead new benchmarks in specialized services and critical care,” said Brent Lang, President and CEO of Vocera. “We are proud to provide an advanced communication platform that helps SEHA deliver exceptional care across its many healing environments, which successfully combine high-tech innovations with high-touch services.”

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