Blackstone Executes its Own Digital Transformation to “Practice what it Preaches” and Increase Operational Efficiency in Serving Clients
Blackstone Technology Group, a technology services and solutions firm, is pleased to announce its Talent Group division’s digitization of core office operational processes – across front, middle and back office – to help better serve its clients and staff for the next decade. Blackstone Talent Group, a division of Blackstone, specializes in providing clients the best talent in the industry and serves commercial, government and non-profit clients across the U.S.
Blackstone Talent Group serves clients across the human capital lifecycle with traditional contract, permanent placement and end-to-end managed resource services. As part of its own digital transformation journey, Blackstone Talent recently digitized its core business processes across the front, middle and back office. The results have been impressive, allowing Blackstone to be better in synch with its fast-paced client demand, be more efficient in its consultant onboarding, and better monitor progress of all of its on-going professional delivery underway at many clients across the country.
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“Day in and day out, we talk to clients about the value of digital transformation,” says Ken Hans, CEO of Blackstone Talent Group, “which led us to look inward and challenge our own status quo in the same way by asking questions such as: ‘Where are our bottlenecks in our own processes?’ and ‘How can we streamline this to make it quicker, more accurate, and easier to manage?’ From that we identified some areas where operational efficiency could be gained and set out to address them through digitization.”
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Blackstone now has more accurate and timely front office business forecasting, enhanced visibility into its active contracts, and end-to-end electronic document processing for its consultants.
“It started small, with removing fax numbers from our business cards. But then quickly grew to more strategic areas such as moving sales and transaction data from spreadsheets to be managed directly in our systems, and moving from paper to electronic document onboarding for all our personnel who go to work for our clients. This digital transformation is setting us up to be able to manage our clients and our talented professionals more efficiently than ever before,” says Hari Vijay, Senior Vice President of Operations of Blackstone Talent.
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Thank you for sharing the detailed update on Blackstone Talent Group’s digitization of core operations. It’s exciting to see how Blackstone is applying its own principles of digital transformation to enhance operational efficiency and client service. The efforts to streamline processes across the front, middle, and back office clearly demonstrate a commitment to innovation and operational excellence, setting a high standard in the industry.
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