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ControlUp Accelerates Adoption of DEX Management Platform With Ability to Monitor Zoom, MS Teams, and Other Unified Communications Tools

ControlUp, the industry leader in Digital Employee Experience (DEX) management, announced that ControlUp Co-founder and Chief Product Officer Yoni Avital will host a bad user experience smackdown at VMware Explore 2022. ControlUp, a VMware Partner, is also breaking its Edge DX adoption records, a solution that allows IT teams to not only monitor productivity tools like Microsoft Teams (MS Teams) and Zoom but allows for advanced data analytics to proactively address issues. See a demo of Edge DX and more at ControlUp’s booth in South Hall 1302.

“With the new ability for IT teams to monitor Zoom and MS Teams, Edge DX is the fastest growing product in our portfolio to date. This is a testament to how important having real-time data analytics accessible to IT teams,” said Asaf Ganot, Co-founder and CEO, ControlUp. “The solution also allows for rapid deployment, which is crucial when it comes to the sales cycle. For example, one financial services client deployed 192,000+ seats in a matter of weeks.”

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Recently recognized as a strong performer in end-user experience management by Forrester Research in The Forrester Wave™, ControlUp continues to bring data together in unique ways to optimize the digital employee experience while proactively addressing network latency issues, availability of SaaS apps and virtual desktops, and slow logons. With the ability to deploy Edge DX at scale in minutes, IT teams can virtually sit side-by-side with work from anywhere (WFA) employees to fix issues quickly on endpoint devices so team members can get back to work fast.

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Similar to our recent integration to monitor functionality with MS Teams, our new integration with Zoom provides IT teams usage insights across employee calls and meetings. Data analysis monitors the quality of calls for technical issues that may impact the digital experience of participants. Edge DX makes remediation actions available for addressing and preventing issues that impact productivity. By proactively identifying potential bottlenecks and failure points, IT teams can now provide resolutions before Help Desk tickets are filed.

“ControlUp is proud to be an established VMware Partner with deep integrations that help VMware users capture real-time data insights for on-the-fly troubleshooting,” said Avital. “It is no secret that work-from-anywhere is here to stay, which solidifies the ongoing need for our DEX management platform to help IT teams monitor performance, availability, and productivity for networks, apps, and unified communications tools like Zoom and MS Teams.”

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[To share your insights with us, please write to sghosh@martechseries.com]

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