CorVel Expands Virtual Care Management Services and Programs to Facilitate Transition Back to Work During Pandemic

New App for Injured Workers Facing Surgery Adds to CorVel’s Case Management Tools

CorVel Corporation, a national provider of risk management solutions, announced the expansion of case management resources and virtual tools to support injured workers throughout COVID-19 as well as to assist organizations as they transition back to the workplace.

As the pandemic continues to evolve, CorVel has expanded case management tools and resources to facilitate better care for injured workers, including:

• Virtual wellness checks by nurse case managers to mitigate anxiety and ensure precautionary measures are followed to prevent COVID-19 exposure.
• Transfer of care to virtual physical therapy and virtual cognitive therapy to allow progress to continue.
• Home delivery of prescriptions, which case managers coordinate with CorVel’s certified pharmacy technicians to ensure all medications are appropriate and safe for the compensable injury.
• Direct-to-telehealth programs to provide care for workers whose physicians are not currently practicing in a brick and mortar facility.
• An app that promotes, measures, and reports conditioning and rehabilitation for those injured workers recovering at home.

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CorVel has introduced a new tool to help case managers support injured workers facing an upcoming surgery, recovering from an injury, or experiencing back pain. Combining clinical expertise with technology, this easy-to-use app is a musculoskeletal recovery platform designed to improve patients’ physical conditioning and preparedness for return to work. The app is a customizable program that supports employees during their recovery. The platform tracks program compliance, recovery metrics, activity levels, and patient-reported outcomes, allowing CorVel case managers to engage more proactively in the recovery process.

Previous results from using the app have shown:

• 57% faster return to work
• 28% decrease in temporary total disability days
• 38% reduction in average medical costs
• 22% decrease in physical therapy spend

Musculoskeletal conditions are the highest medical expense for employers. The platform provides prehab and rehab medical guidance in a clear, intuitive interface that is proven to improve patient outcomes and reduce medical spend.

“This is a constantly changing environment in regard to work duties,” said CorVel President and CEO Michael Combs. “Claims professionals must utilize skills of investigation and analysis while balancing the need to be empathetic, understanding, and caring. We are working intentionally to adapt to the situation by providing our case managers with innovative tools to monitor risk and recovery and support the injured worker,” continued Combs.

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In addition to the expanded resources, CorVel has developed services to perform employee assessment screenings and education to promote a safe workspace based on CDC guidelines. The goal is to provide customers with proactive solutions to facilitate return to work and assist organizations with procedures and protocols to achieve optimal workforce health and productivity. These services include:

• Assessment Screening for Return to Work: A one-page questionnaire instructs and educates employees on COVID-19-related symptoms, social distancing, face mask usage, and other protocols to promote a safe workspace. This service is provided to the employer to accommodate return to work.
• Assessment Screening and Clinical Confirmation for Return to Work: Employee assessment screening features a one-page questionnaire administered by a nurse to instruct and educate the employee based on CDC guidelines and recommendations. It includes education on social distancing, face mask usage, and potential symptoms to monitor. Clinical confirmation includes temperature check by a CareIQ provider and a review of any symptoms to ensure the employee is healthy to return to work.
• Optional services available include a supply of masks and home thermometers for employees, follow-up calls with nurses, and onsite training sessions to demonstrate proper use of face masks, hand washing, and social distancing. The Company’s case managers are also available to provide critical event debriefing to help employees deal with the loss of a team member.

“By providing proactive case management tools and support, CorVel’s case managers continue to promote worker safety and recovery while facilitating optimal workforce health and a smooth return-to-work transition for employers,” said Combs.

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