QAD Selects Smartsheet to Develop Global COVID-19 Processes That Streamline HR Approvals for a Remote Workforce

Smartsheet, the enterprise platform for dynamic work, announced QAD Inc., a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies, selected Smartsheet to help streamline COVID-19-driven processes and increase efficiencies for its global human resources (HR) department.

“HR and people teams are tasked with helping employees navigate, and even thrive, through change”

As it became clear that working remotely was going to be the new normal for 2020, QAD’s HR department needed a comprehensive way to monitor, track, and approve manager and employee requests. Adding new management approvals and ensuring that employee information remained confidential added another layer of complexity that needed to be taken into account. With Smartsheet, the QAD HR operations team was able to quickly implement a secure process for managers, employees and HR business partners that has streamlined communication and improved overall efficiencies.

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Since the rollout of QAD’s Smartsheet COVID-19 processes, the company’s HR department has reduced their approval and resolution cycle time for employee requests from days to hours. In addition to streamlining approvals, HR operations is able to automatically distribute travel guidelines and safety protocols around COVID-19 along with creating a contract tracing system for employees who are traveling.

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“As HR leaders, it is our job to help our employees and managers remain productive while navigating the new realities of work. By using Smartsheet, we provided our remote workforce with the tools to request services from HR while providing transparency to our Executives and HR Business Partners around the globe,” said Kaye Swanson, Chief People Officer at QAD.

“HR and people teams are tasked with helping employees navigate, and even thrive, through change,” said Kara Hamilton, Chief People and Culture Officer at Smartsheet. “QAD’s approach to COVID-19 is a prime example of how people teams can quickly adapt and respond to situations in ways that benefit both their organization and the employees they serve.”

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