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Rocket.Chat Survey Reveals The Future of Workplace Communication is Evolving As Remote Workforces Grow

With the rise of remote and hybrid work, more employees are now using instant messaging apps to communicate with colleagues, vendors, partners and suppliers, confirms a new survey from Rocket.Chat, the leading open-source communication platform. What’s more, 95% of employees expect their workplaces to keep these conversations completely private and secure.

“The future of digital communication in the workplace will be more streamlined and transparent than ever before, as the latest generation of employees wants to be able to easily collaborate with colleagues and external partners, across platforms,” said Gabriel Engel, Rocket.Chat CEO. “With instant messaging being more widely adopted than email in 2021, this collaboration openness is a game changer, enabling increased productivity. Data privacy, security and ownership at work are key elements to ensuring the viability of this capability; they are not nice-to-haves but must-haves. As an employee, I expect it. As an employer, I prioritize it.”

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The survey’s four major findings confirm that Rocket.Chat’s approach to workplace communications is on target with emerging trends:

  • Employees want their messaging platform to facilitate streamlined collaboration
  • Instant messaging is not just for internal stakeholders
  • Data privacy is of prime concern to employees
  • Ease of use is of critical importance to users

Employees Want Their Messaging Platform to Facilitate Streamlined Collaboration

The survey demonstrates that a majority of respondents are looking for a complete collaboration tool that also offers security and customer engagement. Nearly two-thirds of employees – 65% – cite the ability to message and video chat with coworkers through one centralized platform as important.

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The survey underscores the demand from younger generations to streamline and simplify communication through a centralized channel, with 88% of those under the age of 45 wanting an all-encompassing communications platform.

  • 91% of the 25-34 age bracket stated a centralized channel was important
  • 16.7% of those 75+ see a centralized app as critical

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Instant Messaging Is Not Just for Internal Stakeholders

More than 70% of employees now use instant messaging platforms to communicate with other companies, such as vendors, partners and suppliers. However, when it comes to interacting with these outside companies, instant messaging platforms have some catching up to do with email – 40% of respondents think it’s more difficult to communicate with external contacts than via email.

Most communication apps make it difficult to connect with external contacts. For example, you can use Gmail to email a Hotmail account, but you can’t use communication apps to message a user on a different communication app. These apps require that person to have an account.

Rocket.Chat resolves this challenge with its federation feature, which ensures collaboration with external stakeholders is as streamlined and intuitive as with internal colleagues. Rocket.Chat’s game-changing collaboration services enable users to easily leverage it for file sharing, video streaming and attending virtual meetings.

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