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Unisys Named a Leader in Gartner 2020 Magic Quadrant for MWS, NA for Second Consecutive Year

Independent Analyst Assessment Positions Company Among 20 Managed Workplace Services Vendors

Unisys Corporation announced that, for the second consecutive year, Gartner has positioned the company in the Leaders quadrant of its 2020 Magic Quadrant for Managed Workplace Services, North America.

Gartner defines managed workplace services (MWS) as “a subset of the IT outsourcing market that includes traditional end-user outsourcing as well as new digital workplace services to provide cloud-first, automated and integrated support to end users.”

According to the report, end-user outsourcing traditionally took an IT-centric approach; however, the nature of work has drastically changed as “most jobs today require an intensive use of technology,” in which “they require most workers to be productive at several locations, rather than just in a designated office facility, and in many cases, outside of regular business hours.” As the number of people working remotely surges, business leaders are now challenged to not only provide better approaches to enterprise work but also do so in ways that replicate common consumer experiences.

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“This is an unprecedented time in the world, and more people are being asked to work from home now than at any point in history,” said Eric Hutto, president and chief operating officer, Unisys. “In order to be successful working remotely, businesses need to provide personalization, seamless processes and mobile enablement. We think Gartner’s recognition of Unisys as a Leader in managed workplace services for the second year in a row underscores our ability to deliver a secure digital workplace experience that fosters productivity and collaboration, regardless of where a person is based.”

The Unisys suite of Digital Workplace Services enables clients to transform their business processes, services and productivity using cloud-based, mobile-centric solutions that facilitate greater innovation and productivity while reducing IT costs. The Unisys InteliServe platform is powered by automation and artificial intelligence (AI), transforming the traditional workplace into an intelligent platform that delivers a frictionless user experience and superior field services.

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“We believe this positioning reflects the strategic investments that Unisys is making in driving AI into its complete portfolio of workplace services offerings, including through its pervasive workplace automation platform, InteliServe,” said Mickey Davis, global vice president, Digital Workplace Services, Unisys. “By integrating new technologies such as AI, robotic process automation, advanced analytics and machine learning, we are able to truly change the user experiences within traditional services such as service desk or field services. But more importantly, we are able to enhance the entire user journey by extending the capabilities across business unit applications and processes such as HR, compliance, and/or finance.

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