Workday Meets Growing Customer Demand With a Record Number of Implementations and Has an Industry Leading Customer Satisfaction Score

• Increased demand for cloud-based financial solutions leads to 40% more deployments of Workday Financial Management compared to the previous year
• Once again, a customer satisfaction rate of 97% is achieved, which is a result of the partnership-based commitment to customer success

Workday Inc., a leading provider of enterprise cloud applications for finance and human resources , reports increasing demand for its enterprise cloud solutions . On its successful growth path, the company recorded a record number of new implementations within one year and achieved an industry-leading customer satisfaction rate of 97%. The latest satisfaction survey asked customers who work with Workday solutions every day. The results confirm the partnership approach that Workday uses to help customers automate their finance, planning, HR and expense management processes.

In fiscal year 2021 (February 1, 2020 to January 31, 2021), Workday and its global partners carried out more than 1,800 deployments *, the vast majority of which were virtual. International clients included Alight Solutions, Flinders University, GE, Hong Kong Broadband Network, John Lewis Partnership, Nebraska Medicine and Prisma Health.

Workday saw a 40% increase in Workday Financial Management implementations with new and existing customers year over year as demand for Workday solutions for chief financial officers (CFOs) continued to grow. The broad portfolio for the financial sector sets new standards in terms of transparency and control, leaving traditional ERP systems far behind. Workday Financial Management , Workday Adaptive Planning , Workday Accounting Center , Workday Prism Analytics and Workday Strategic Sourcing offer a total solution for corporate planning and analysis that spans all financial processes, from Record to Report, Report to Forecast, Source to Pay and Contract to Cash.

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The focus is on customer business

continuity In the wake of the pandemic, Workday switched its implementations and training courses almost entirely to virtual processes in March 2020. As a cloud-native platform, Workday was able to make this switch within a few days and with minimal disruption to planned go-lives – a huge advantage for its international customer base. Thanks to successful deployments in a large number of industries and regions, Workday customers have been able to drive their digital transformation initiatives, from medium-sized companies with 500 employees to global corporations with over 500,000 employees, while maintaining the continuity of operational processes.

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“With Workday’s, we can deliver critical business processes in ways that would have been inconceivable with our previous ecosystem. The virtual go-live turned out to be absolutely seamless. We were able to complete our performance and payroll planning cycle without interruption and adopt a new approach to performance management – all with Workday’s, ”said Paul Davies, GE’s head of people operations.

“We are aware that clumsy technologies are causing top talent in particular to churn. Without these talents, however, we will not be able to provide a high level of care, ”said Brian Lancaster, vice president of information technology at Nebraska Medicine. “This is exactly why Workday and its virtual deployment were so valuable to our transformation. In the healthcare sector, information technology must serve employees and support them in fulfilling their most important task: saving lives. ”

“At the beginning of the pandemic, we focused all our efforts on successfully implementing our deployment projects. After all, we knew how much Workday can do to help companies weather the crisis and even emerge stronger than before, ”recalls Emily McEvilly, Workday’s chief customer officer. “The enormous flexibility with which our service organization and our global partners achieved a record number of go-lives despite the difficult situation underlines our mutual commitment to customer success. For me personally, our customers are a real source of inspiration. They have been incredible partners on this journey and have demonstrated a high level of agility and resilience. We’re delighted that you have rewarded the efforts of the countless Workday teams with a 97% satisfaction rating. ”

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