Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions

Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management (WFM) tool that is made exclusively for Zendesk.

Zendesk’s investment will help Tymeshift to build the most-accessible WFM solution. Tymeshift will use the new funding to push for growth in new markets.

At the time of this investment, David Birchmier, CEO- Tymeshift, shared his vision for the company’s future. David said, “We’re proud of the organic growth we’ve achieved and are excited to leverage Zendesk’s investment to accelerate our product innovation pace and continue to grow our teams in Fairfield, Iowa, Lisbon, Portugal, and Novi Sad, Serbia. In short, we’re focused on making our WFM solution even more comprehensive.”

Tymeshift is expected to gain speed in the WFM space, especially because the funding came from Zendesk – a globally-recognized high-growth customer service software company. The WFM solution services to many of the Zendesk customers.

Zendesk and Tymeshift would pair up to innovate and build an even better WFM solution.

What is a Workforce Management Solution? 

Workforce Management (WFM) is a specialized enterprise process to optimize employee productivity. The tools and technologies that help to achieve employee productivity are banded together as WFM solutions.

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WFM is a narrowed-down specialization of Human Resource Management (HRM). Generically putting into the modern context, all WFM solutions are part of an HR Tech stack.

A WFM solution optimizes employee productivity by enabling HR Tech users to manage these functions –

• Employee Communications
• Meeting and Video Conference Management
• Forecasting and budgeting
• Staff scheduling
• Time and attendance
• Employee performance management
• Compliance
• Payroll, Compensation, and Benefits administration
• Leave Management

Tymeshift makes Agent Management easy with a virtual conflict-free experience across Omnichannel platforms. A unique feature – Talk+ enables Tymeshift’s alignment with Zendesk Talk through automation, tracking, and data syncing between the platforms.

The tool also connects with other messaging platforms such as Slack.

Tymeshift Competitors in the WFM Space

• Genesys PureConnect
• The Kronos Workforce Ready and the Workforce Central
• FreshConnect by Freshworks
• Paycor
• NICE in Contact
• Paycom
• Bamboo HR
• ADP Vantage HCM
• Oracle PeopleSoft
• Skedulo
• Namely
• Jibble
• Dayforce WFM
• Ceridian
• Replicon
• 8X8

Zendesk-Tymeshift integration will be showcased at the RELATE 2020, Zendesk’s annual user conference in Miami (3- 5 March 2020).

(To share your insights on WFM, and HR Automation tools and technologies, please write to us at sghosh@martechseries.com)