NICE Launches CXone@home to Enable Immediate Contact Center Transition to WFH in Response to COVID-19
Activate in 48 Hours, Unlimited Scale, At No Charge
NICE announced CXone@home, a l*********** offering to support organizations in their challenging time, as they respond to COVID-19. CXone@home cloud native offering is designed to enable contact centers to transition their workforce to work-from-home in 48 hours or less. CXone@home is also available to organizations with on-premises infrastructure that still do not use CXone and enables expediting their response to COVID-19. CXone@home is offered to them with no commitment, no contract and free for 45 days. Powered by the state-of-the-art CXone cloud platform, CXone@home key functionality includes ACD/IVR and Audio Recording with no maximum seat limits, 99.99% availability and E-learning for agent onboarding.
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The contact center industry is facing its biggest challenge ever, transitioning more than 15 million office-based employees to work-from-home, as it’s required to balance safety with maintaining critical service to hundreds of millions of citizens. Organizations who already adopted CXone were capable of making this transition in a matter of hours in the last 2 weeks. With CXone@home, every contact center that uses legacy on-premises technology can now complete the mission of work-from-home in 48 hours and at no cost.
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“During this time of uncertainty related to COVID-19, it is especially hard on contact centers that are at the heart of organizations,” said Barak Eilam, CEO NICE, “As we speak, our customers are racing to transition employees to w************* to maintain business continuity and handle spikes in interaction volume. NICE is taking this important step with CXone@home to do our part, removing barriers and giving organizations the tools they need, as they rapidly respond to a changing world.”
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