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AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams

AudioCodes Live managed services portfolio is expanding with a certified recording solution for Microsoft Teams, readily available for compliance, quality monitoring & conversational AI

AudioCodes Live for Microsoft Teams is a portfolio of managed services that simplifies the integration of Microsoft Teams collaboration, unified communications and enterprise telephony

SmartTAP 360⁰ Live facilitates multiple recording use-cases, including compliance and regulation, quality monitoring, and virtual agents or conversational bots which require systematic high-quality recording

SmartTAP 360⁰ Live complies with digital retention standards and enables retrieval and analysis of voice interactions, as enterprises migrate to Microsoft Teams

According to a recent Microsoft announcement, Microsoft Teams reached 115 million daily users

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced the addition of its recording solution, SmartTAP 360⁰ Live, to its AudioCodes Live portfolio as a managed service. Having achieved Microsoft Teams certification, SmartTAP 360⁰ Live now enables organizations to meet their organizational compliance recording, quality management and malicious calling tracking requirements by seamlessly capturing enterprise calls directly through Teams.

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AudioCodes Live for Microsoft Teams is a portfolio of managed services that simplifies the integration of Teams collaboration, unified communications and enterprise telephony. It provides a seamless, rapid and cost-effective migration to Teams for high quality voice and video collaboration, delivered as a fully managed service. As a component of AudioCodes Live, SmartTAP 360⁰ Live aims to revolutionize the Recording-as-a-Service space, by offering the solution in a service-based approach. Deploying SmartTAP 360⁰ Live as a service through the Azure cloud can be achieved simply and rapidly, with no need to pre-allocate special servers, virtual machines (VMs) or various management applications to support the recording application.

Users can start recording their entire spectrum of organizational interactions within a short time, using a pay-as-you-grow model for maximum agility and flexibility. Additionally, by using Microsoft 365 cloud connectivity, Teams users will be able to record all organizational voice calls (internal, inbound and outbound), video sessions and instant messaging (IM) conversations. The above-mentioned cloud benefits, together with AudioCodes’ enterprise-class telephony architecture, that can be customized to the demands of customer-facing enterprises, make SmartTAP 360⁰ Live a best-of-breed alternative for organizational recording needs.

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SmartTAP 360⁰ Live facilitates multiple recording use-cases, including compliance, regulation and quality monitoring. With the growing use of virtual agents or conversational bots in contact center environments, SmartTAP delivers systematic, high-quality recording that enables the continuous development and optimization of voice.AI technologies.

“We are delighted to bring our own certified and secure enterprise interaction recording solution to the Microsoft Teams ecosystem,” commented Nimrode Borovsky, VP and General Manager, Enterprise at AudioCodes. “Offering SmartTAP 360⁰ Live as a service, either on premises or through the customer’s Azure cloud, provides organizations with an easy-to-use and robust interactions recording alternative, while enabling them to store the recordings locally as required by GDPR and other nation-specific regulations.”

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