BigPanda Partners with ServiceNow to Extend ServiceNow with Advanced Event Intelligence and Incident Automation

BigPanda, the agentic IT operations platform for enterprise IT, announced a new partnership with ServiceNow as an elite Build Partner, the highest level of partnership within the ServiceNow Partner Ecosystem. As part of this collaboration, BigPanda has developed a certified ServiceNow application that transforms high-volume alert streams into actionable, context-rich incidents directly within ServiceNow.

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Together, BigPanda and ServiceNow transform high-volume alert streams into actionable, context-rich incidents—directly within ServiceNow.

Enterprise IT teams are often overwhelmed by alert noise, slow triage, and fragmented context spread across tools. Together, BigPanda and ServiceNow address these challenges by consolidating thousands of alerts into a single actionable incident and preventing duplicate and redundant tickets before they are created. Incidents are automatically created in ServiceNow IT Service Management (ITSM) and enriched with critical context, including topology, probable root cause, and data available natively in ServiceNow Discovery and Configuration Management Database (CMDB).

Across customers, enterprises using BigPanda and ServiceNow together have reported up to 99% reduction in alert noise, more than 50% fewer incident tickets, and 30–50% faster mean time to resolution (MTTR), delivering significant operational savings and improved service reliability.

Ben Narramore, Director Global Operations and Service Management at Sony Interactive Entertainment, shared:

“As we use ServiceNow on a daily basis for incident, problem, and change management. Integrating BigPanda’s incident and change capabilities into ServiceNow has reduced manual ticket creation and improved correlation between Incidents and Change. Overall, the integration has been highly effective.”

BigPanda integrates directly with ITSM investments and works within existing monitoring infrastructures. This enables enterprises to quickly realize value while improving signal quality and streamlining incident workflows without disrupting existing processes, regardless of their ITOM maturity.

“Enterprises have made ServiceNow the system of record for IT operations, but many still struggle to operationalize the massive volume of signals flowing into it,” said Tom Melzl, Chief Revenue Officer at BigPanda. “This partnership is about helping customers get more from the ServiceNow investments. Whether an organization is early in its ITOM journey or operating a mature NOC, they can start seeing improvements in MTTR within weeks without needing to re-architect their existing environment.”

“Successful partnerships are built on a shared vision and a joint commitment to solving real business challenges,” said Alix Douglas, Group Vice President, Partner Solutions at ServiceNow. “BigPanda’s certified application for ServiceNow gives customers powerful new ways to cut through alert noise, accelerate incident resolution, and get more value from their ServiceNow investments. This collaboration is only the beginning of empowering IT organizations to operate faster and more reliably in today’s dynamic business environment.”

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