Building Intelligence Into Application Management Support – Cognitus Releases New SAP Qualified Solution for Intelligent AMS

Endorsed by SAP, Cognitus’ Hummingbird Intelligent Application Management Services (iAMS) for its ‘fix it before it is broken’ approach is a game changer. Just like before a part wears out in your Tesla, the inbuilt intelligence sends signals to the service team and gets it fixed. Cognitus’ iAMS system monitors your SAP applications landscape and lets the support team know where they can be proactive to ensure that you get maximum application up-time.

When looking for outsourced AMS, every company wants a reduction in cost of ownership and risk, plus an increase in the business’s agility. However, the established new normal accelerates their need to transform, and while the number of AMS outsourcing companies increases, so does the requirements and doubts of customers in the process of digitalization. In the latter, several pitfalls can delay such process or end partnerships, ranging from communication issues and poor roadmaps to slow transitions, from sales pitch to delivery and, in the end, not getting what the customer paid for.

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To reverse these complex situations for both sides of the desk, Cognitus released an intelligent Application Management Service. Since AMS is the SAP ecosystem’s backbone, Hummingbird’s risk reduction and measurable benefits are based around building intelligence to strengthen the six pillars of iAMS: Help Desk Support, Functional & Technical Support, System Administration, Monitoring, Application Hosting, and Business Optimization & Innovation.

A macro analysis of the European Union and North America shows that SAP implementations have already happened. Thus, most SAP projects are AMS projects. Being an SAP-qualified private cloud AMS partner, Cognitus provides a seamless transition from the implementation phase to AMS with a considerable reduction in handover time. Also, Hummingbird features integrated automated change, transport and governance management, 24/7 service desk, process monitoring and improvement, immediate incident resolution, SLA management and application operations.

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“With everchanging user expectations, technological complexity, and costs concerns, organizations must leverage maximal business value from their SAP systems to stay ahead of the curve. Cognitus takes pride in providing topnotch iAMS like Hummingbird, to keep our customers’ systems running smoothly and allowing them to focus on the core business of their company.”

Nitin Khanna, Partner and GTM Lead, Cognitus Consulting

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