AppNeta Launches Microsoft Teams Performance Monitoring

For network teams struggling with insight into Microsoft Teams performance from the end-user perspective, AppNeta provides actionable user experience monitoring and 3rd party validation that shows when and where issues are affecting users.

AppNeta, the leader in actionable, 4-Dimensional network performance monitoring, has launched Microsoft Teams monitoring via Global Monitoring Targets, arming enterprise IT customers with an actionable understanding of performance from the end-user perspective to ensure seamless collaboration and productivity as users continue to access the network remotely.

With AppNeta, customers can specifically target the region or regions that are hosting calls and test the complete end-to-end application delivery path, including the local WiFi and WAN connections of Work-From-Home employees, all the way to the Azure region hosting the calls in question, giving network operations teams the complete visibility to find and fix problems wherever they are occurring.

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These insights are critical, as enterprise customers currently have no actionable insight into performance outside of their Teams-provided anycast IP, which only summarizes performance from a single Teams region making it a limited proxy for user experience, and the Teams Status Page, which lacks any real-time detail.

AppNeta supports Global Monitoring Targets in the Microsoft Azure regions that host Microsoft Teams, enabling customers to specifically target the region or regions that are hosting calls based on their user locations. Because these targets are leveraging AppNeta’s Monitoring Points, IT customers can glean complete performance visibility in both the upload and download legs of any connection.

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“Microsoft Teams is the leading business communications platform for a reason—it does what it’s supposed to do the vast majority of the time and, overall, Microsoft delivers a very reliable service. But the same architectural decisions made to enhance the end user experience of Teams can also obfuscate the ability of enterprise IT to understand the root cause when user experience is suffering,” said Matt Stevens, CEO of AppNeta. “Our unique ability to help enterprises understand and precisely quantify and troubleshoot their end-to-end Teams quality of service, from wherever their employees are leveraging the service, is another example of how AppNeta empowers the modern business to travel down the transformation highway successfully.”

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