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Finvi Partners with Prodigal to Deliver Conversation Intelligence to ARM and Healthcare RCM Industries

Prodigal, a pioneer in Consumer Finance Intelligence, and Finvi, a premier provider of workflow and payments solutions that streamline and accelerate revenue recovery in the accounts receivable management (ARM), healthcare, and government markets, announced their partnership.

The newly forged partnership couples Finvi’s workflow and intelligence solutions with the actionable insights unlocked by Prodigal’s consumer intent apps to provide shared customers with a more intelligent and seamless way to interact with consumers.

Prodigal and Finvi clients are already experiencing the performance premium.

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“Prodigal’s insights had an immediate material impact — they provided us with a more effective method to identify potential agent compliance issues, which improved the efficiency of our compliance team,” said Chris Schumacher, Executive Vice President & CEO of Optio Solutions.

“Prodigal also identifies which consumers have the highest repayment intent. With the integration of that intelligence into the Finvi workflow platform, we can focus our frontline agents on the relationships most likely to drive ROI and improve margins. We are very pleased with Finvi and Prodigal’s joint effort to deliver solutions that improve our business and help us exceed our clients’ expectations,” Schumacher said.

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Consumer interactions provide invaluable insights about financial health and customer behavior that can help shape consumer experiences, yet both the data itself and the operationalization of services can represent an epicenter of inefficiency and compliance risk that can ultimately impact the consumer.

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“Prodigal and Finvi’s partnership brings the power of two performance-driven and consumer-centric solution providers together to drive effective, compliant, and positive interactions,” said Shantanu Gangal, CEO of Prodigal. “Whenever we partner with like-minded organizations such as Finvi, we have an opportunity to bring more than the sum of our parts to our customers and theirs.”

Tim O’Brien, Finvi’s CEO, said he expects the partnership will help Finvi clients meet the growing demand for conversation intelligence while also making it easier to reach compliance requirements and increase productivity within their organizations.

“As Finvi continues to grow, a core part of our strategy is to augment systems of record with systems of intelligence to best accelerate our ability to meet our clients’ needs,” O’Brien said. “We’re excited to bring the power of conversation intelligence to even more of our clients and partners. The Prodigal-Finvi partnership strengthens our commitment to customers to deliver world-class technology solutions.”

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[To share your insights with us, please write to sghosh@martechseries.com]

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