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Fuze Introduces Partner-First Initiative to Deliver Superior Customer Experiences

Under the new leadership of Mike Berlin, VP of Global Partner Experience, this focus empowers partners with the services, support, and technology required to meet modern customer needs and drive digital transformation efforts

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the launch of its partner-first initiative, a program that empowers partners to deliver deeper, long-term value to Fuze customers. The initiative is led by Mike Berlin, a proven channel leader who was recently appointed as Vice President of Global Partner Experience at Fuze.

As organizations across industries continue to move away from legacy communications technologies, they must partner with leading firms to ensure the success of digital transformation strategies. The partner-first initiative operates within the Fuze Global Partner Program, increasing Fuze’s investment in partners who are committed to driving customer value. Delivering a full suite of resources enabling partners to drive customer digital transformation efforts, Fuze partners have a deep understanding of customers’ environment and business, helping to mitigate risk and accelerate time-to-value.

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“With almost 20 years of experience as a strategic partner guiding the procurement of IT services, we understand how our recommendations directly impact our clients’ business results,” said Brian Miller, co-founder at Bridgepointe Technologies, a leading IT strategy firm. “Partnering with Fuze gives us the tools needed to maintain our customers’ trust in the solutions we recommend, while providing them with the ongoing support needed to effectively capitalize on Fuze’s platform.”

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“As corporations across industries continue to undergo rapid digital transformations, it is our responsibility to ensure they have the technology required to drive innovation, not deter it,” said Beau Hendrick, COO at Intellys. “After evaluating various UCaaS vendors, we partnered with Fuze because we see the value of its solutions for our client base and we understand Fuze’s commitment to the partner experience and driving outcomes – two aspects that are crucial to the success of the digital revolution.”

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Partners who participate will have a new opportunity to:

  • Drive revenue and higher margins with both new and existing long-term customers by offering a scalable cloud solution to support the full breadth of their clients’ communications needs.
  • Enhance and simplify their portfolio with single-vendor management of the Fuze UCaaS offering.
  • Retain and protect full customer lifecycle ownership while delivering Fuze-developed sales, implementation, industry-leading support programs and methodologies that expand opportunities to add value as an agent or value-added reseller.
  • Access Fuze’s enterprise resources such as dedicated sales representatives, implementation managers, and support engineers, enabling a world-class customer and partner experience.

“The Fuze partner-first initiative signals a new era for the reseller market and partner-customer relationship,” said Mike Berlin, VP of Global Partner Experience at Fuze. “As digital solutions evolve, it is crucial that technology providers work with value-add partners who can effectively empower their client base. The partner-first initiative is an investment in our partner network, enabling this community to better meet the evolving communications and collaboration needs of their enterprise customer base.”

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