Global Enterprises Increasingly Reliant Upon Digital Resiliency During the ‘New Normal’

Mindtree, a leading digital transformation and technology services company, and consulting and research firm Everest Group collaborated with leading CXOs from multiple industries through a series of roundtables—’Possibilities Forums’ – to identify and share best practices to most effectively navigate business challenges created by COVID-19 pandemic. Digital resiliency and business continuity emerged as the top areas for technology investments to survive and thrive.

Companies are increasingly investing in tools and strategies to emerge from the pandemic as more resilient businesses, while accelerating their digital and cloud adoption initiatives. During the pandemic businesses across various industries have realized a measurable return on investment in these digital and modernization efforts.

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“One of the lessons learned from the pandemic is that many organizations did not pivot toward digital transformation opportunities fast enough,” said Peter Bendor-Samuel, CEO, Everest Group. “These organizations realize the importance of implementing digital resiliency plans and are re-assessing their digital transformation pathways. This will enable them to emerge more resilient.”

The roundtables revealed three imperatives:

• Develop sustainable funding models. Balancing digital technology investments with fiscal prudence, given the global business disruption from the pandemic, is key. Flattening the cost increases of technology initiatives and preserving cash will help IT organizations find sustainable funding for digital projects.
• Evolve sales and distribution models. Social distancing requirements have changed customer expectations around experiences. Enabling zero-touch, self-service kiosks or contactless experiences will help re-establish customer trust. Providing omni-channel experiences strengthened by physical and digital models for sales and delivery is a new technology-led initiative.
• Rethink talent and workforce management models to drive productivity. Enterprises are adopting more distributed agile methodologies to make technology teams be more productive and drive scalable strategic transformation initiatives.

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“The pandemic has accelerated a massive paradigm shift in the way services get sourced, consumed and governed,” said Venu Lambu, President, Global Markets, Mindtree. “Enterprises are increasingly moving away from on-premises implementation of technologies toward cloud and as-a-service, automation and digitizing their core systems. With our deep roots in digital and cloud technologies, Mindtree is well-positioned to be at the forefront of these new models of service consumption and engagement.”

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