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Immerss Introduces Live Video Shopping for Salesforce Commerce Cloud

Enables retailers to generate incremental revenue by creating an in-person shopping experience online

Immerss, a pioneer in live video ecommerce, unveiled Immerss “Shop Live” app for Salesforce Commerce Cloud. Immerss is a first-of-its-kind truly shoppable live video and chat platform that enables Salesforce retailers of all sizes to generate incremental revenue by creating an in-person virtual shopping experience while shopping online.

Online shoppers are connected to a sales associate via live shoppable video and guided through their purchase from product selection to check-out. Retailers using Immerss see a significant increase in revenue and customer engagement, measurable uplift in AOVs, and lower returns.

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The Immerss platform offers one-to-one digital clienteling and one-to-many live online shopping similar to QVC. Immerss is a white label solution that is fully integrated into Salesforce Commerce. Key features include:

  • Live Chat & Video Co-Shopping enables merchants to shop face-to-face with online customers and provide an elevated level of service with no downloads required for the customer. This virtual in-store experience dramatically increases revenue, improves the customer’s journey, and provides merchants with the right tool to bring online and offline shopping into a singular experience.
  • Outbound Clienteling enables merchants to contact their customers via SMS messaging, share products, and schedule 1-to-1 calls.
  • Live shopping QVC style is the most effective way to reach the masses with a singular effort. Immerss enables merchants to utilize the power of social platforms while having full control over their data.
  • Data tracking and reporting are key differentiators. All activities performed by brand associates are tracked for commission and performance, enabling merchants to hire and retain a stronger workforce.

“What’s missing from eCommerce is a human-to-human interaction,” said Arthur Veytsman, co-founder and CEO at Immerss. “Live video commerce is rapidly emerging and redefining how brands and retailers interact with their customers to provide an elevated online shopping experience.”

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