Miami-Dade County Selects CSS IMPACT Financial Ecosystem Cloud as its Credit & Collections Management Platform

Miami-Dade County Finance Department selects CSS IMPACT Financial Cloud Ecosystem as its “NextGen” Credit & Collections Management Platform, “IMPACT | HD 2.0”. CSS, Inc., the developers of “IMPACT | HD 2.0”, is the leading provider of “NextGen” Cloud Financial Ecosystems & Collections Platforms with its fully integrated omnichannel digital engagement subsystems that include AI (Artificial Intelligence) Voice Agent bots, Text & Email digital engagement broadcasters, ACD Dialer, with voice & chat bots communicating in a human-like natural language format that will answer common questions, respond to incoming chats & texts, take & negotiate payments, verify consumers, and much more – specifically catering to government as well as private enterprises within the financial services sector.

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CSS’s cloud Collections Ecosystem platform removes prohibitive costs in acquiring “NextGen” omnichannel Credit and Debt management technology allowing system administrators to automate & improve critical day-to-day processes. Metropolitan Municipalities, such as the City & County of San Francisco, the county of Santa Clara (home of Silicon Valley), and now Miami-Dade County, are all leveraging CSS’s Financial Cloud technology to deliver a centralized enterprise system with built-in business-ready automation along with a frictionless “Digital First” customer engagement platform while efficiently streamlining the County’s workforce resources, enhancing its focus on revenue management strategies & customer care.

Miami-Dade is a growing tech-hub, ranging from entrepreneurial tech startups, regional businesses, and Fortune 500 companies. The local industry encompasses businesses engaged in the following sectors: digital media, logistics technology, data centers, back-office support technology, simulation technology, mobile applications, computational science technology, and tourism technology. In keeping with this fast-moving industry, professionals take advantage of the increasing number of networking events and conferences that bring together entrepreneurs, investors, and support professionals seeking to capitalize on new products and services.

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The County’s selection of CSS cloud-based Collections financial ecosystem platform aligns with its commitment to invoke next-gen digital-first technology and processes to improve service to its citizens.

“CSS is truly honored to have been selected by the County of Miami-Dade for the implementation of our “NextGen” digital-first Collections Financial Ecosystem. The CSS IMPACT Financial Ecosystem will enable the County to leverage our suite of credit & debt management automation tools to streamline business processes effectively and transparently, while providing a digital customer service experience to its citizens. We are extremely excited about this partnership, and we are looking forward to a long-term relationship with Miami-Dade County,” said Carl A. Briganti, President of CSS, Inc.

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