Motorola Solutions Introduces Commandcentral Software Suite Providing a 360 Degree Incident View From the 911 Call to Case Closure

• Company reimagines public safety’s siloed systems and applications to create a connected, collaborative and complete software suite

Motorola Solutions announced the launch of its complete CommandCentral suite. This release is public safety’s first ever cloud-native, end-to-end command center software suite that unifies the flow of data as an incident unfolds to provide greater clarity for mission-critical response and decision making. CommandCentral was developed following years of customer-based research and introduces a novel user experience that completely transforms the way public safety personnel collect, access and view information. The suite is built on a unified data platform that collects all agency data across 911 call handling, dispatch, video analytics, field reports, records, evidence and community engagement, and makes the data instantly actionable through assisted intelligence and a comprehensive 360-degree view of the incident.

“The 911 call is the start of a complex process requiring information sharing among call takers; dispatchers; fire, EMS and law enforcement units; real-time crime analysts; and investigators. Today’s systems aren’t designed with this process in mind and are clunky at best when dealing with the volume and influx of new data types,” said Bob Finney, Director of Communications Technology, Collier County Sheriff’s Office, in Naples, FL, whose team worked alongside Motorola Solutions to inform the development of this next generation of public safety software. “For public safety team members, every second counts and transitioning information quickly and completely across the workflow, so each individual can make informed decisions, is critical. CommandCentral is an absolute game changer for public safety.”

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There are a series of necessary steps within the public safety workflow. These include routing calls; dispatching police, fire or emergency medical services; intaking data; and managing post-incident documentation, investigations, analysis and prosecution. Traditionally, each part of the workflow operated within its own disparate application, resulting in information silos that created barriers to information sharing and delayed case closure. CommandCentral eliminates these silos by integrating applications through a unified data platform so that as information is collected, it is immediately available across all applications, saving time and eliminating the risk of human error. By automatically collecting and correlating the influx of incident data from every source, including citizen multimedia, body-worn camera footage, fixed video, 911 information and radio logs, public safety can improve shared situational awareness, enhance collaboration between teams and easily build a complete case file.

To support this cross-team, integrated experience, a 360° view of the incident is generated with an assigned case number the moment an incident starts and updates continuously as it unfolds. Users across the workflow can securely view and add relevant information to the virtual, centralized incident in real-time, from any location and with any form of data. Information is accessible and easily shared up and downstream, giving agencies greater confidence in the completeness and integrity of the record at any moment in time.

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“A public safety incident is highly fluid, and harnessing the variety, velocity and volume of data quickly and efficiently can make all the difference in a life-threatening situation,” said Mahesh Saptharishi, chief technology officer & senior vice president, Software Enterprise & Mobile Video, Motorola Solutions. “CommandCentral places public safety personnel at the center, supporting the continuum of the workflow, so call takers, first responders and others involved in case resolution can easily share information, work as a team and make informed decisions, even under immense pressure.”

In addition to its cloud-native CommandCentral applications, Motorola Solutions supports its extensive customer base using on-premises solutions by combining the power of their current systems with cloud-connected innovation, flexible subscription models and a clear path to cloud on a timeline determined by each agency. CommandCentral is a key component of Motorola Solutions’ mission-critical ecosystem, which also includes video security and analytics and mission-critical communications.

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