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National Fuel Launches New Online Payment System

New portal will give the Utility’s customers across Western New York and Northwestern Pennsylvania enhanced options to pay online or via text

National Fuel Gas Distribution Corporation has partnered with InvoiceCloud, an EngageSmart solution for online bill payment services, to launch an improved, more user-friendly electronic billing and payment system for National Fuel customers. The bill pay portal, which replaces a previous online portal, is integrated with InvoiceCloud’s secure, cloud-based payment platform. The InvoiceCloud portal includes technologically advanced payment options preferred by customers, including pay-by-phone, pay by text, pay online, and the ability to pay using PayPal and other digital banking services. The InvoiceCloud portal launched to National Fuel customers on August 25, 2021.

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“National Fuel is continuously looking for ways to enhance our customer experience,” said Donna L. DeCarolis, President of National Fuel Gas Distribution Corporation. “We launched a new and vastly improved website nearly a year ago and are pleased to take the next step in providing a bill pay portal system that is easy to navigate and provides our customers with more accessible, secure options.”

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All customers that have used the previous online portal to access account information will need to reset their password in order to log-in to the new Invoice Cloud portal.

With the updated payment system through InvoiceCloud, customers will now be able to:

  • Pay by text, a new and convenient option for paying National Fuel bills
  • Set payment reminders for email and text
  • Enjoy a faster, easier to use payment experience

According to the 2020 State of Online Payments survey from InvoiceCloud, over 80% of bill payers prefer to pay their bills online, on mobile, on text, or via phone if given the option. Providing customers with multiple ways to pay has also been proven to reduce late or lost payments and to increase customer satisfaction overall.

“The commitment that National Fuel has to people and community has been evident throughout this integration,” says InvoiceCloud Chief Operating Officer Rob Autor. “It aligns well with InvoiceCloud’s customer-first values, and we are thrilled to help raise the already high bar at National Fuel for customer satisfaction with this new payment portal.”

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