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NICE Ranks Top of Gartner’s Magic Quadrant in 2021 for Workforce Engagement Management

NICE was recognized as a leader in the report “Gartner Magic Quadrant for Workforce Engagement Management” for the thirteenth consecutive year. The company is positioned higher on the axis of “Completeness of vision” and further ahead on the axis of “Ability to execute”, respectively.

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The unified package with the best WEM solutions in the NICE cloud allows agents, even in remote activities, to serve customers in the best way. The company accesses the equipment to function digitally and flexibly. With the use of analytics, Artificial Intelligence and automation incorporated throughout the package, it allows better management of the relationship between customers, employees and technologies.

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“2020 has redefined the fundamentals of customer service, and at the same time, organizations have experienced unprecedented volume growth and a dramatic shift in digital interactions. Succeed in this time of transformation, while managing a workforce remote, it can only be approached with the most extreme agility driven by Artificial Intelligence and automation, and with an infrastructure that enables rapid innovation, “explains Barry Cooper, President of NICE Workforce & Customer Experience Group. “Agile CXone WEM from NICE enables companies around the world to be present for their end customers and employees,

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