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OpenText Powers Modern Work with the Content Cloud

OpenText is releasing its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions (CE) 21.4 launch at OpenText World. Headlining the release is the expansion of OpenText Core Content, a complete SaaS content services platform that will now have deeper integrations with Salesforce and Microsoft 365.

“To empower a distributed workforce, organizations need to provide their employees with content in context,” said Mark J. Barrenechea, CEO & CTO, OpenText. “The OpenText Content Cloud integrates with the applications employees use every day, making it easy to collaborate and access information from anywhere in the organization, improving productivity, enabling automation and strengthening governance.”

The OpenText Content Cloud connects information from across the enterprise with the people and systems that need it. From capture to collaboration, content management and archiving, the Content Cloud provides the tools necessary to support a distributed workforce, integrated into the business applications employees use every day.

The new innovations in CE 21.4 provide deeper business application integrations, new collaboration support, improved eSignature, AI-driven information extraction and risk management, and new eDiscovery capabilities.

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Business Application Integration

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With CE 21.4, Core Content now integrates with SAP S/4HANA, Salesforce, Microsoft 365 and OpenText Core Case Management. This provides organizations with an agile SaaS content services platform that empowers employees to manage, access and share the documents they need within the applications they use every day.

  • New integration with the Salesforce Sales and Service Cloud adds comprehensive content management capabilities for Salesforce users and admins
  • New integration with Microsoft 365 combines the robust business content management capabilities of Core Content with collaboration and co-authoring directly in Teams
  • Enhanced integration with OpenText Core Case Management adds powerful process automation to manage the content lifecycle in the context of business processes

OpenText Documentum users can now benefit from integration with the Salesforce Sales and Service Cloud. Extended ECM Documentum for Salesforce  introduces seamless access from the Salesforce UI to content in Documentum, ensuring regulatory compliance while driving sales opportunities and improving customer service.

Meta data and search   

OpenText is powering Intelligent Capture by adding next generation Information Extraction Engine (IEE) machine learning. It dramatically reduces setup costs, and provides more accurate document classification and data extraction, enriching meta data to improve the quality and value of content as it comes into the business. Customers also benefit from deeper text search and automated redaction in OpenText Intelligent Viewing, which extracts more data from imaged content.

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[To share your insights with us, please write to sghosh@martechseries.com]

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