Oracle expands capabilities in OPERA Cloud to help hotels navigate changing industry requirements and guest expectations
Hotels around the globe are checking into Oracle Hospitality OPERA Cloud property management system (PMS) to improve operations and deliver great guest experiences. In the past six months alone, Oracle has seen a 300% increase in customers using OPERA Cloud. The addition of brands including Accor, Banff Park Lodge, Fontenille, The Great Southern Hotel, Jumeirah, Predator Ridge, and Wyndham Hotels and Resorts account for an additional 27,000 hotel rooms across properties in 28 countries.
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To help these customers continue to adapt to the rapid changes in the market and evolving customer expectations, Oracle Hospitality today unveiled new OPERA Cloud features, including the OPERA Cloud Digital Assistant chatbot, OPERA Cloud for C*****, and streaming functionality in the Oracle Hospitality Integration Platform (OHIP).
“Predator Ridge is the perfect use case for the adaptability of OPERA Cloud,” said Claus Larsen, Director of Accommodations, Predator Ridge Resort. “Not only do we manage our central lodge, but also long-and short-term rentals on the property. We needed a system that could adapt to handle communications to staff, managers, homeowners, and guests and OPERA Cloud is the right platform to help us do that. Not only will it eliminate tons of manual work with features such as an information portal for homeowners renting their properties, but it is also enabling us to look at options like remote work to navigate the labor shortage, plugging in contactless technologies to increase safety, and enhancing security across our systems.”
Checking out new features in OPERA Cloud
Built on the security and performance of Oracle Cloud Infrastructure, OPERA Cloud is a cloud-based, mobile-enabled property management system for hotels, resorts, and casinos.
“The pandemic accelerated years, maybe even a decade, of innovation into the past 19 months,” said Alex Alt, senior vice president and general manager, Oracle Hospitality. “The cloud became that essential platform to quickly add-in critical capabilities, such as contactless payment and check-in and keyless room entry – and the industry is never looking back. We saw record growth in OPERA Cloud and our Integration Platform adoption as our customers looked to solve immediate needs and plan for a future where they can be more flexible and adaptable to not only unexpected moments in time, but also to the changing desires of customers.”
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