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Pasadena Water and Power and Red Clay Consulting Build a Smart Utility with Oracle’s Secure Cloud

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, announces Pasadena Water and Power’s successful go-live of their Oracle Utilities Customer to Meter (C2M) system hosted on Oracle Cloud Infrastructure. Oracle C2M hosted on Oracle’s secure cloud connects data and devices across customer-facing operations to deliver services that meet the evolving expectations of digitally minded customers.

Pasadena Water and Power (PWP) is a municipally owned utility providing electricity, water, sewer, refuse, and utility related account billing for customers within Pasadena and adjacent communities. In addition to local accountability, PWP is subject to requirements established by numerous state and federal regulatory bodies.

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In 2019 PWP was operating on a legacy Customer Information System (CIS) that was no longer equipped to support its connected customers and their devices. To engage with the modern utility customer PWP sought to strategically lay a modern meter-to-cash technology foundation – rooted in a legacy CIS replacement and AMI rollout.

PWP’s vision for their CIS replacement included:

  • Improve system agility and access to provide greater financial control, security, and auditing
  • Support the needs of today’s engaged customer with real-time actionable consumption and account data
  • Support business initiatives
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To achieve this vision, in 2020 PWP partnered with Red Clay Consulting to implement Oracle Utilities Customer to Meter (C2M) and Oracle Field Service in the Oracle Cloud Infrastructure, integrated with bill printing, bill payment, and a customer portal. The team led by Red Clay included InfoSend – the bill print vendor, Paymentus – the bill payment vendor, and Accelerated Innovations.

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This implementation marked the first installation of PortalOne, Red Clay’s and Accelerated Innovations’ fully integrated, pre-built customer experience solution to enable the seamless flow of utility data. PortalOne is a SaaS software platform that delivers digital customer engagement functionality.

“We’re proud to have been PWP’s partner on this journey,” said Paul Marnell, CEO of Red Clay Consulting. “This Oracle cloud deployment will help PWP continue to provide their customers the service they expect in this modern, digital world.”

The integrated Oracle C2M system implemented by Red Clay is already paying dividends. It has enabled PWP to improve the customer experience, provide customers with real-time usage information, reduce power outages and restoration time, and support real-time customer billing.

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