Providing MSPs with Ticketing Automation
Pax8, the best place to buy cloud solutions, announced a new exclusive partnership with Tier2Technologies, software that improves the quality of life for modern IT professionals. Through the partnership with Tier2Technologies, Pax8 partners in North America can now offer Helpdesk Buttons and Tier2Tickets.
“Tier2Technologies enables partners to automate their clients’ ticketing data collection, ensuring a smooth, seamless process,” said Ryan Walsh, Chief Channel Officer at Pax8. “Processing end-user issues without collecting relevant troubleshooting data can be costly and time-consuming. Using Tier2Technologies’ software, enough data is captured in real-time—enabling you to avoid missing any important diagnostic information and automate the process saving you and your client time and money. Modern partners want to help their end-clients be as efficient as possible, and Tier2Technologies is aiding in the process.”
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With Pax8, partners have access to the ultimate branded ticketing tool to help automate their processes for technical support. Helpdesk Buttons, powered by Tier2Tickets, offers a streamlined and automated way to submit a ticket. By simply clicking a button, the software captures real-time system data, a time-lapse video of the user’s last 20 actions, and automatically sends all of the information in a self-diagnosing report to the Pax8 partner’s technicians. With each ticket submitted through the Helpdesk Button, agents get a complete snapshot of the device and enough data to resolve any issue before needing to follow-up with the client.
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“With more than 20 years of technical support experience, we understand how difficult it can be to get the correct technical information to remedy the issue,” Alex Permenter, CEO at Tier2Technologies. “The delay in information creates lag time in correcting the issue and ends up costing more money. That is why we created our automated-ticketing software, Tier2Tickets, and the Helpdesk Button. We are excited to partner exclusively with Pax8 to offer our unique solution to their partners.”
The benefits of adding Helpdesk Buttons and Tier2Tickets to your technology stack include:
- Automates end-users with no training required
- Triggered via hotkey or branded Helpdesk Button
- End-to-end encryption on all data
- A real-time snapshot of the device and data collection
- Ticket submission even when a device is offline
- Integrates with most major ticketing systems
- Powerful Automation Engine to triage tickets and create dynamic tasks for end-users
- User Trust-factor authentication: no user passwords required
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