PerfectServe’s Optimized Provider Scheduling Powered by Lightning Bolt a Top Performer for Outcomes in New KLAS Report

Lightning Bolt customers emphasize solution’s scalability, flexibility, and positive impact on physician satisfaction and scheduling transparency

PerfectServe, a leading provider of cloud-based provider scheduling and clinical communication and collaboration (CC&C) solutions, announced that—according to the recent Enterprise Physician Scheduling 2021 report published by KLAS—its Optimized Provider Scheduling powered by Lightning Bolt customers report the “most positive impact” and broad consistency “across all measured outcomes.”

“Lightning Bolt reached its position in the market by putting customer outcomes first, so it’s always heartening to see these efforts validated by customer-driven reports from KLAS,” said Mary Piepenbrink, SVP and General Manager of Optimized Scheduling for PerfectServe. “Over the past year, we grew our user base, deepened existing relationships, expanded into more departments, and above all, kept a laser focus on providing customers with optimal value for their investment. We’ve got an ambitious product roadmap for 2021, and I’m confident this sustained innovation will allow our customers to solve even more care team workflow problems to help caregivers take better care of their patients.”

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KLAS, a research and insights firm, commissioned this report to explore “the experience of organizations using physician scheduling solutions in an enterprise context,” meaning solutions used to view and build schedules across “at least three departments in one or more facilities.” KLAS conducts thousands of interviews with healthcare professionals each year about the IT products their organizations use, and this report was compiled from supplemental evaluations that focused specifically on scheduling technology.

KLAS validated Lightning Bolt in use across the most departments, and the solution was also found to consistently produce “some of the strongest outcomes” thanks to the flexible and collaborative nature of the Lightning Bolt team. Select interview commentary highlights some of the broad success customers have seen with Lightning Bolt:

• “I see the vendor as a partner due to the relationship that we have established between our companies through master service agreements. The vendor has a willingness to listen and develop solutions to meet our needs that are above and beyond what the vendor offers today. The vendor wants to collaborate with us. They have an open mind-set to make sure that we can integrate what we need to for the best outcomes.”
• “We have a lot of different scheduling needs across all of our departments, and Lightning Bolt’s system seems to be able to meet those needs. The vendor is extremely flexible.”
• “I can’t speak for all the groups, but I can speak for the radiologist and anesthesiologists. The doctors were spending two days a month doing schedules and not seeing patients, but now they are super efficient because of the system. They love it so much. Those groups have benefited from the system for sure.”
• “Our physicians’ wellbeing has improved. Before, the wrong physicians were getting called in the middle of the night, but the system has stopped that from happening. That is one intangible outcome that we didn’t anticipate. Our physicians are happier now that they aren’t getting wrong calls in the middle of the night.”

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With more research demonstrating that ineffective and inequitable scheduling contributes to provider burnout, PerfectServe is committed to offering the best solution for creating complete and nimble schedules. Lightning Bolt is a single platform for healthcare organizations of any size that optimizes enterprise and departmental rules and preferences; supports real-time dynamic updates pushed to mobile devices; enables robust reporting for key metrics and indicators; and gives full digital access to all users.

Many physician scheduling vendors tout rule-based scheduling, but basic schedule automation only chooses the first available option, generating incomplete schedules that require major investments of time and brainpower to remedy. Lightning Bolt uses advanced technology that chooses the best available option by considering millions of possible variations to automatically deliver the best possible schedule—every time.

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