RemoteTech Breakthrough Names Dialpad ‘Overall Remote Communication Solution of the Year’

2020 Program Recognizes Innovation in Global Remote Technology

Dialpad, the AI-powered cloud business phone and contact center provider for modern businesses, announced it has been awarded ‘Overall Remote Communication Solution of the Year’ award in the 2020 RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe.

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Dialpad was founded by the creators of Google Voice and Yahoo! Voice as a communication toolkit for remote workers. It is a cloud communication platform that delivers high-quality calling, video, and chat from a single application. Powerful AI technology is embedded in every interaction, enabling business users to get more value from their calls and meetings. More than 70,000 customers use Dialpad to transcribe, coach and manage remote teams in real time and at scale.

“As companies struggle with incredibly quick and complex transitions to remote work environments, Dialpad makes the transition to remote work simple and cost effective for companies around the world,” said Craig Walker, CEO of Dialpad. “With just an internet connection, remote workers can work from anywhere and on any device. At any scale, Dialpad helps companies make a seamless transition to support remote work in just hours. There are companies that do telephony well and some companies that do voice intelligence well, but there are no companies that do both at the same level as Dialpad.”

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In March 2020, the Company’s “Staywell” promotion supported hundreds of new customers in the transition to remote work, helping companies with rapid digital transformation in response to COVID-19 office shutdowns. With proprietary voice intelligence technology, Dialpad allows sales and customer support teams to track sentiment, provide coaching and analyze conversations in real time.

“Honored by the RemoteTech Breakthrough Awards as Overall Remote Communication Solution of the Year, Dialpad is helping remote teams better communicate, manage teams and respond to customers anywhere and from any device,” said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. “The company’s digital transformation support for clients transitioning to remote work in the wake of COVID-19 shutdowns helped companies both protect workers and respond to customer needs, and we are thrilled to recognize them for the success and innovation in the field of RemoteTech.”

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