ServiceNow and Fujitsu Join Forces to Improve Digital Transformation Journeys for Customers

– ServiceNow’s AI platform for digital business, combined with Fujitsu industry expertise, will maximize value for customers globally
– New Fujitsu-ServiceNow Innovation Center will focus on digital transformation offerings and customer success
– Fujitsu to expand use of the Now Platform on its way to provide even greater value to customers

ServiceNow (the AI platform for business transformation, and Fujitsu Limited, an industry leader in IT services and digital transformation solutions, announced a new strategic commitment to launch innovative cross-industry solutions designed to maximize value for customers globally. The partners chose ServiceNow’s annual customer event “Knowledge 2024” to make this announcement. Together, the companies will launch a new Fujitsu-ServiceNow Innovation Center to focus on digital transformation and customer success and Fujitsu will expand its use of the Now Platform on its way to provide even greater value to customers.

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As organizations across industries evolve from decades of manual work, legacy systems, and limited resources that slow operations and impact services, ServiceNow and Fujitsu will use automation to help businesses streamline siloed enterprise systems, applications, and complex business processes. The companies will first target the manufacturing sector and bring to the market solutions to manage overall Engineering Chain Management (ECM) and Supply Chain Management (SCM) operations.

To accelerate innovation and development, the Fujitsu-ServiceNow Innovation Center will open in Kawasaki City, Japan, in the second half of 2024, where the two companies will focus on collaborating on new solutions for customers, implement marketing activities, and drive mutual human resource development to achieve higher quality customer success. These efforts will initially focus on cloud-based offerings that contribute to streamlining customer operations and realizing data-driven management by combining ServiceNow’s complementary solutions with Fujitsu Uvance, a business model of Fujitsu that aims to grow businesses and solve societal issues.

“Enterprises worldwide need a digital business model that frees up resources to fuel innovation,” said Bill McDermott, ServiceNow chairman and CEO. Bill added, “This presents a massive opportunity for our partnership with Fujitsu. ServiceNow’s innovative, AI-first platform alongside Fujitsu’s deep industry expertise and global scale, will bring incredible value to our customers, turning their most complex operational challenges into opportunities for growth.”

“Fujitsu has been working with customers to improve a wide range of business and societal challenges using the powerful ServiceNow platform,” said Yoshinami Takahashi, Vice President and COO for Uvance at Fujitsu Limited. “As we embark on this new strategic partnership with ServiceNow, we will deepen the integration of our respective technologies and practical knowledge, including in areas like generative AI, as part of our efforts to develop a digital society, one of Fujitsu’s materialities. The new cross-industry offerings created through this partnership will provide even greater value to more customers and society.”

To further leverage ServiceNow as a powerful, integrated platform, Fujitsu and ServiceNow will combine Fujitsu’s world-class advisory services called “Fujitsu Customer Advisory and Support Excellence” (CASE) with the power of ServiceNow Impact – a comprehensive value acceleration solution from ServiceNow, to provide enhanced customer support. The insights gained from Impact’s global deployments, tools, and knowledge can be seamlessly translated into customers’ ServiceNow platforms through CASE’s professional services and will be globally available later this year.

As a ServiceNow customer, Fujitsu plans to use tools like Now Assist AI to improve the efficiency and automation of business operations, and use the knowledge gained to significantly streamline the development of innovative new offerings. For example, Fujitsu expects that by using generative AI capabilities like Fujitsu Kozuchi and Now Assist, they’ll reduce incidents by approximately 30%.

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In recognition of Fujitsu’s expansive, business transformation solutions and services, the company was named the 2024 RiseUp with ServiceNow Worldwide Partner of the Year in and was also recognized by ServiceNow with several partner awards for the APAC region in 2024.

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