The case study: Creating a Fraud-Free Online Insurance Platform
Slice Labs Inc. (Slice), a technology company with the first on-demand insurance platform, is the subject of a recent Harvard Business School case collection. The case study, Slice Labs: Creating a Fraud-free Online Insurance Platform, is for educators to engage students in thinking about honesty in the context of an online insurance process and to address fraud in the system.
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“It was a pleasure to participate in the creation of a case with Professor Bazerman and the team at Harvard.”
The opportunity to impact the business problem of fraud in insurance has engaged the Slice team and influenced the development and maturation of Slice’s Insurance Cloud Services platform and processes. As insurance becomes increasingly automated and digital, where people are interacting with digital interfaces such as forms and bots, rather than people, nudging toward honesty has been top of mind for the Slice team. The case study encourages students to consider potential ways to mitigate fraud through behavioral science.
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Max H. Bazerman, Jesse Isidor Straus Professor of Business Administration at Harvard and co-author of this case, and his team have worked with Slice for many years. “Our work with Professor Bazerman over the years is embodied in the platform and continues to inspire new techniques for the prevention of fraud through behavioral science combined with machine learning and user experience,” said Stuart Baserman, co-founder and CTO of Slice. “It was a pleasure to participate in the creation of a case with Professor Bazerman and the team at Harvard.”
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