Tekion is now a certified Online Service Scheduling provider for Volkswagen dealers, bringing smarter scheduling, streamlined operations, and better customer experiences from day one.
Tekion, the creator of the first end-to-end, AI-native cloud platform, announced its certification as a Volkswagen Online Service Scheduling (OSS) Provider through the Volkswagen Dealer Digital Program (VWDDP). This certification recognizes Tekion’s Online Service Scheduler as a program-approved solution, enabling Volkswagen dealers across the United States to enroll directly through the VWDDP portal.
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By embedding AI into every step of the scheduling workflow, Tekion helps VW dealers eliminate manual inefficiencies, reduce errors, and deliver a faster, more personalized experience for every customer.
Tekion’s AI-native Online Service Scheduler brings intelligent automation and real-time decision support to the service lane. By embedding AI into every step of the scheduling workflow, Tekion helps VW dealers eliminate manual inefficiencies, reduce errors, and deliver a faster, more personalized experience for every customer.
Key capabilities include:
- Day View Scheduling – See all advisors’ schedules, open slots, and blocks, at a glance, for effortless rescheduling and team coordination.
- Assignable Appointments List – A smart, searchable, and filterable daily appointment list lets service teams instantly manage appointments by advisor, customer, or vehicle.
- One-Click Booking – Intelligent calendar logic auto-fills advisor and timing details the moment a slot is selected — reducing errors and speeding up the booking process.
- Customizable Filters – Filter schedules by shop, team, or custom groups and save your settings for fast, recurring access.
- Live Appointment Counts – Real-time appointment totals per advisor give service managers the visibility they need to balance workloads and prevent overbooking before it happens.
- Instant Reassignment – Reassign appointments to different advisors or times with a single click — giving teams the agility to adapt quickly during peak service periods.
“Earning Volkswagen’s Online Service Scheduler certification is a meaningful milestone that reflects the quality, reliability, and dealer-readiness of our platform,” said Ron Koch, SVP of OEM Business at Tekion. “VW dealers now have access to an AI-native scheduling experience that eliminates friction, keeps the service lane moving, and puts the customer in control from the moment they book. This is what modern fixed ops looks like.”
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