TELUS International and Google Cloud Announce Expansion of Long-Term Strategic Partnership to Accelerate Business Digital Transformation

The joint go-to-market strategy will first focus on application migration, infrastructure modernization and contact center AI.

The partnership is part of the 10-year alliance between TELUS International and Google, demonstrating the ongoing growth and customer demand for Google Cloud solutions and technology.

TELUS International, a digital customer experience innovation engine that designs, builds and delivers next-generation solutions for market-creating global brands, announced the expansion of its strategic partnership long-term with Google Cloud to launch a new joint go-to-market strategy. This strategy focuses on the migration of applications to Google Cloud and the modernization of infrastructures, areas that are inseparable from any digital transformation. As part of this expanded partnership, TELUS International will also provide implementation services for the Google Cloud Contact Center AI solution to help businesses modernize their contact centers and deliver a digital customer experience. differentiated to their customers.

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“We are very pleased with this important step in the continued growth and progression of our valued 10 year partnership with Google. We will be even better positioned to support our customers in executing their digital transformation strategies and to improve the digital customer experience through Google Cloud. By combining our next-generation digital solutions and expertise with the unmatched cloud infrastructure, data and AI capabilities of Google Cloud, we can together address the key challenges of application migration and infrastructure modernization, a said Jeff Puritt, President and CEO of TELUS International. The expansion of our partnership with Google Cloud is further proof of respect for skills, the capabilities and long track record of each party, which leverages the digital customer experience to drive customer innovation and profitability, enabling them to deliver the best results to their own customers in a digital environment. constant evolution. ”

“We are delighted to expand our partnership with TELUS International so that we can jointly help businesses achieve their digital transformation goals,” said Rob Enslin, president of Google Cloud. TELUS International brings extensive experience and expertise to support global companies, particularly in modernizing their contact centers, implementing secure teleworking solutions and developing the digital customer experience. With this expanded partnership, we will work together to accelerate businesses’ migration to Google Cloud, modernize critical infrastructure, and improve the contact center experience through artificial intelligence. ”

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TELUS International is a Google Cloud Platform (GCP) reseller and a strategic provider for the integration of managed and business service systems for Google Cloud. TELUS International is expected to earn its Managed Service Provider (MSP) certification in 2021 as planned. This new title signals the two companies’ commitment to driving digital transformation through cloud implementation, sales and technical support to help businesses innovate with Google Cloud solutions.

TELUS International has also established a Center of Excellence, Competency Center and Strategy Office for Google Cloud with Google Cloud Certified Engineers and Architects who specialize in cloud infrastructure, application modernization and managed services. to create solutions in high growth areas of industry to accelerate customer adoption of Google Cloud.

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