Tipmont Chooses AI-Native Calix One To Drive 92 NPS Higher and Accelerate the Delivery of Differentiated Experiences

Calix, Inc. announced that Tipmont REMC is advancing their successful eight-year partnership with Calix to deploy Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform. As Tipmont expands into new residential and small business markets, they are focused on strengthening go-to-market execution and streamlining member onboarding and retention in a competitive landscape. With Calix One, they will unify marketing, operations, and support to act on data faster, improve efficiency, and drive more valuable engagement across every interaction. The secure agentic capabilities of the platform will enable more targeted, value-based offers with personalized SmartHome™ experiences, further increasing relevance and interaction for every member.

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“With agentic workflows on Calix One, we can bring our teams closer together and engage members securely and efficiently,” said Ron Holcomb, president and CEO at Tipmont.

A leader among Midwestern electric cooperatives, Tipmont’s network operations team has leveraged cloud-based capabilities of the Calix platform to extend fiber broadband access to members in Indiana—rapidly scaling, innovating, and improving their network. At the same time, Tipmont consistently delivers unmatched experiences, earning a Net Promoter Score℠ (NPS®) of 92 and a customer satisfaction score of 4.9 out of 5. Their above-and-beyond performance was also recognized by Calix with a 2024 Customer Innovations Award, honoring service providers that deliver exceptional experiences and measurable business outcomes.

Ron Holcomb, president and chief executive officer at Tipmont, said: “We’ve built our broadband business by building trust with our members. We deliver the connected experiences they want and need, including world-class support. That foundation has helped us grow quickly while maintaining exceptional satisfaction. As we look ahead, the opportunity is to keep that experience consistent as we scale. With agentic workflows on Calix One, we can bring our teams closer together and engage members securely and efficiently. Calix helps us streamline operations while keeping the personal connection that defines us as a leading Midwest cooperative.”

Tipmont remains deeply committed to their communities, extending impact far beyond connectivity. Through initiatives like Operation Round Up, which has donated more than $1 million to local organizations, the cooperative reinvests directly where their members live and work. Tipmont also partners with Indiana Electric Cooperatives to share best practices and expand access across rural areas, while actively engaging with local business leaders through the Greater Lafayette Chamber of Commerce.

Michael Weening, president and chief executive officer at Calix, said: “Tipmont is showing the industry how to compete and win markets while improving the communities they serve. Delivering a 92 NPS and scaling fiber to their entire cooperative is not just an operational achievement—it is proof that service providers who lead with experience will win over those who compete on speed alone. With the Calix One platform, Tipmont will be able to go faster, leveraging secure agentic workflows to create more meaningful experiences at every touchpoint. At the same time, they are expanding the capabilities of their team members to accelerate business outcomes for even more customers—without adding headcount. We are thankful that we get to partner and support Tipmont as they continue their transformation and keep winning.”

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