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TSIA Recognizes Fuze for Customer Service Excellence

Fuze Receives Support Staff Center Excellence Award for the Fourth Year in a Row

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has achieved its status as a Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA), meeting its rigorous standards for the fourth year in a row. This year, Fuze was recognized for its continued growth in providing exceptional customer support, including a further 58% improvement in overall initial response time and a 23% increase in support’s Net Promoter Score.

“Reliable and consistent customer support is foundational to the Fuze experience and it is a standard that we strive to uphold and exceed for our customers every day”

“We’re honored to publicly recognize and congratulate these leading organizations at TSIA Interact for their outstanding achievements, both this year and for several years running,” said Thomas Lah, executive director and executive VP, TSIA. “By going through these rigorous evaluation and certification programs, these companies have proven their dedication to excellence and their unwavering commitment to their customers.”

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The Certified Support Staff Excellence Center certification is a staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people. The designation leverages performance metrics that ensure the entire service organization’s staff internalize key elements of the training program and can improve their interactions with customers on a sustained level.

“Reliable and consistent customer support is foundational to the Fuze experience and it is a standard that we strive to uphold and exceed for our customers every day,” said David Donatelli, senior vice president of global customer support at Fuze. “We are proud to serve as a trusted partner to our customers, especially during the COVID-19 pandemic when distributed teams are facing unprecedented challenges. This recognition from TSIA confirms our enduring commitment to all of our customers around the world.”

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This certification from TSIA comes on the heels of Fuze’s expansion of its next generation Fuze Integrations Ecosystem, featuring new integrations with Microsoft Teams, Google Calendar, and Zapier in the Fuze Marketplace. Fuze also recently announced a series of enterprise-grade enhancements to the Fuze platform, including new features for improved scalability and mobility and upgrades to the Fuze Contact Center and IT management tools, enhancing user experiences across the distributed workforce.

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