VNET Fiber Invests in Secure Agentic AI With Calix One To Extend an 87 NPS Advantage and Expand into MDU

Calix, Inc. announced that Velocity Network (VNET Fiber) is investing in Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform to accelerate revenue growth while lowering operational expense (OPEX). Building on their legacy of winning residential and business markets through the strength of differentiated subscriber experiences, the provider is now also deploying SmartMDU™ to further advance their growth.

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“We have gone all-in with Calix because Calix One scales with us and gives us a clear path to lead with secure agentic AI,” said Brad Wiertel, chief operating officer at VNET Fiber.

This strategy builds on 15 years of leveraging the Calix platform and SmartLife™ to win strong subscriber loyalty, earning a Net Promoter Score℠ (NPS®) of 87. With SmartHome™, VNET Fiber achieved 660 percent residential subscriber growth in just over two years and a nearly 10 percent average revenue per user (ARPU) jump year-over-year through personalized, value-based offers built on a secure residential managed service. By deploying SmartBiz™, VNET Fiber has already achieved 133 percent of their annual SMB subscriber goal for the year, outperforming targets year over year since 2024 while giving small businesses a fully managed way to secure and operate their networks at scale.

VNET Fiber is now advancing to the next phase of their success: expanding to serve MDUs while adopting secure agentic capabilities with the Calix One platform. With SmartMDU, VNET Fiber is extending a proven growth strategy into a high-opportunity market, enabling residents to benefit from the same experience-led approach that has driven their single-family residential and business subscriber growth. At the same time, Agent Workforce Cloud will help the VNET Fiber team proactively identify expansion opportunities and service issues while lowering OPEX. Supported by agentic workflows, VNET Fiber teams can stay focused on delivering exceptional experiences.

Brad Wiertel, chief operating officer at VNET Fiber, said: “We are competing with legacy providers and winning because we move faster, stay local, and deliver more value through managed services. We have gone all-in with Calix because Calix One scales with us and gives us a clear path to lead with secure agentic AI. We are using it now to continue our aggressive growth goals, remove friction, and operate more proactively—all while delivering the local experiences that our subscribers love.”

Michael Weening, president and chief executive officer at Calix, said: “Agentic is creating a once-in-a-generation opportunity for service providers. The winners will use AI securely to transform operations, accelerate experiences, and create a competitive advantage that scales. Building on their success across residential, business, and now MDU, VNET Fiber continues the visionary leadership that has kept them competitive and defined their success for the last 15 years. Their decision to embrace agentic capabilities early reinforces what we are seeing across the industry: Experience-led strategies amplified by agentic workflows are becoming the winning playbook. We are proud of what we have built together and excited to support the next phase of VNET Fiber’s success.”

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