DCM is Helping Healthcare Providers Adapt to a Rapidly Changing Market with Its Innovative Communications and Workflow Management Solutions

DATA Communications Management Corp., a leading provider of marketing and business communication solutions to companies across North America, is playing an important role as a preeminent solutions partner to the Canadian healthcare market, which has been significantly disrupted by the impact of the COVID-19 pandemic. DCM’s communications and technology-enabled workflow solutions are used by many of Canada’s leading healthcare organizations, including the country’s largest provincial health provider, its largest laboratory service provider, and its largest pharmacy retailer, as well as by many hospital networks, clinics and other healthcare enterprises across the country.

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“Since the pandemic began, healthcare organizations have been thrust into a new reality of patient care that is taxing their staff as traditional services have been postponed. DCM’s technology-enabled solutions, combined with our national logistics capabilities and manufacturing scale, have helped our clients adapt to a crisis that many were unprepared for and automate and streamline many of their daily functions,” said Jason Kosman, Senior Director of Sales, Healthcare of DCM. “Our expertise in the healthcare sector is both helping improve patient experience and maintaining high standards of reporting and compliance for our healthcare clients.”

The Company’s innovative healthcare solutions are built around DCM | Flex, a proprietary marketing and operational workflow platform, which delivers critical clinical-compliant, on-demand, communications and patient facing collateral, digital asset management, and logistics services. DCM’s healthcare solutions also include positive patient identification systems and asset tracking, all accessed through a secure tech-infrastructure.

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DCM has been serving the healthcare industry for more than 50 years and the sector represented approximately 11% of the Company’s $260 million in total revenue in fiscal 2020. Today, DCM manages more than 20,000 SKUs within its healthcare portfolio, with applications ranging from clinical and operational support services, patient facing communications, and laboratory and patient identification systems, all while connecting and streamlining important back-end processes.

“No single industry has been as important to Canadians or has been as challenged over the last year as healthcare, and that likely will continue,” said Richard Kellam, President and CEO of DCM. “We are proud of the role we play across the entire healthcare spectrum, throughout the integral patient journey, both in and out of hospitals. DCM’s solutions directly enable frontline healthcare workers to combat the pandemic. The data driven analytics our solutions provide to administrators allows them to manage their departments and services efficiently, and within their ever-challenging budgets.”

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